Generator Technician, Service Operations

MESA POWER SOLUTIONS LLC • Dickinson, ND

17d • $30 - $35 • Onsite

About The Position

The Generator Technician, Service Operations provides technical expertise as part of a team repairing and maintaining natural gas-powered generators and supporting equipment. The role develops, refines, and optimizes maintenance programs to reduce fleet costs and maximize reliability, and documents maintenance procedures to maintain consistent standards across field offices and provide a uniform customer experience. The technician also collaborates with engineering and manufacturing teams on product improvements and new product development.

This position performs maintenance and troubleshooting on Mesa units, documents service and repair work and parts used, verifies equipment serviceability using checklists, and provides professional customer service. The technician uses a company service truck to travel to customer job sites, maintains safe and organized work environments, and communicates and documents work using a computer and phone. The position is safety-sensitive, non-exempt, and has no supervisory responsibilities.

Requirements

• High school diploma or GED.
• At least 1 year of experience operating 3/4- to 1-ton service trucks.
• At least 1 year of trailer-pulling experience.
• Valid driver's license and driving record satisfactory to the company and its insurers.
• Must pass and complete the Mesa Generator Technician course within 6 months of employment.
• Fluent ability to speak, write, and read English.
• Familiarity with basic hand tools and standard and metric systems.
• Knowledge of Mesa unit maintenance procedures and standards, basic mechanical and electrical repair methods, safety protocols, recordkeeping, troubleshooting, diagnostic tools, and customer service principles.
• Ability to perform routine and complex maintenance and repairs; diagnose and resolve mechanical issues; accurately document service and parts usage; and use checklists to ensure unit readiness.
• Ability to use digital tools for communication and documentation, communicate clearly by phone and computer, manage time and priorities, adapt to changing service needs, and work independently while supporting team goals.
• Willingness to consent to and pass a background check and drug screening.
• Must pass a WorkSTEPS physical.
• Willingness to work flexible hours, including occasional evenings and weekends, as required.
• Willingness to travel occasionally and travel to customer job sites in a company service truck.
• Customer-focused attitude with a high level of professionalism and discretion.

Nice To Haves

• Vocational or technical degree with an engine or mechanical focus.
• Bachelor's degree in a related field from an accredited university.
• Two years of related experience.
• Honorably discharged service veteran status.
• Understanding of electricity and its associated hazards.
• Proficiency with engine troubleshooting tools, including Engine Control Modules and gaseous fuel systems.

Responsibilities

• Perform maintenance services on Mesa units in accordance with Mesa standards.
• Maintain unit records by thoroughly recording service and repair tasks and parts used.
• Troubleshoot problems and resolve them in a timely manner.
• Provide superior, professional customer service.
• Verify and ensure Mesa units are serviceable by following service checklists.
• Maintain and update professional knowledge through ongoing study of Mesa units.
• Follow company policies, procedures, safety protocols, and service standards.
• Maintain clean, organized, and safe work environments.
• Transmit information and documents using a computer and phone.
• Maintain a professional personal appearance and contribute to positive team spirit.
• Collaborate with engineering and manufacturing teams on product improvements and new product development.
• Perform other assigned duties.

Benefits

• Competitive base pay.
• 401(k) plan.
• Generous paid time off, including vacation, holidays, parental leave, and bereavement.
• 100% employer-paid health, dental, and vision insurance for employees and their dependents.
• Employee Assistance Program.
• Life insurance.
• Short- and long-term disability coverage.
• Critical illness and accident insurance.
• Annual evaluations with the opportunity for a performance-based pay increase.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED