Experienced Generator Service Technician
About The Position
Total Energy Solutions is seeking an experienced Generator Service Technician based in or reasonably close to the Jackson–Meridian, Mississippi area. This is a remote, field-based role servicing commercial and industrial diesel and natural gas generator systems. The technician is expected to independently manage daily service assignments, diagnose complex generator problems, and provide exceptional service with minimal supervision. The position requires strong electrical and mechanical troubleshooting skills, computer proficiency, experience with generator communication and diagnostic software, and exceptional attention to detail. The technician will travel throughout the assigned service territory and participate in a required after-hours emergency on-call rotation, including nights, weekends, and holidays. Regular hours are generally 8:00 a.m. to 5:00 p.m., with overtime as needed. Physical demands vary by service assignment and may range from moderate to extreme. The role offers the opportunity to work independently with commercial, industrial, and critical power equipment, apply advanced troubleshooting skills, work directly with customers, and take ownership of service assignments. Total Energy Solutions is an Equal Opportunity Employer.
Requirements
- High School Diploma or GED equivalent.
- 5–10 years of hands-on generator technician experience, preferably servicing commercial and industrial generator systems.
- Advanced electrical and mechanical troubleshooting abilities.
- Strong understanding of generator controllers, engine management systems, ATS operation, and load-bank testing.
- Moderate or better computer skills, including use of laptops, email, digital service reports, and diagnostic applications.
- Ability to connect to generator controllers using communication cables, adapters, and manufacturer-specific software.
- Ability to retrieve, interpret, and troubleshoot controller alarms, fault codes, event histories, and operating data.
- Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
- Ability to work independently and make sound technical decisions in the field.
- Excellent troubleshooting and problem-solving abilities.
- Strong time management, planning, communication, and organizational skills.
- Exceptional attention to detail, accountability, and follow-through.
- Ability to manage changing priorities, service calls, and frequent interruptions.
- Dependable availability for after-hours emergency callouts.
- Valid driver's license and acceptable driving record.
- Ability to travel locally and work in demanding field environments.
- Must be based in or reasonably close to the Jackson–Meridian, Mississippi service area.
Nice To Haves
- Experience with Caterpillar, Cummins, Generac, Kohler, MTU, and other industrial generator manufacturers.
- Familiarity with Cummins InPower, Caterpillar Electronic Technician (Cat ET), Generac diagnostic tools, and similar manufacturer-specific communication programs.
- Experience with generator paralleling systems, switchgear, and load sharing.
- Experience servicing hospitals, healthcare facilities, commercial and industrial operations, and other critical power applications.
- Knowledge of NFPA 110 and NFPA 70E.
- EGSA certification, manufacturer-specific certifications, or manufacturer-specific training.
Responsibilities
- Independently troubleshoot, maintain, repair, install, commission, and service commercial and industrial diesel and natural gas generator systems.
- Diagnose generator controllers, engine control systems, voltage regulators, automatic transfer switches (ATS), and other electrical and mechanical components.
- Use manufacturer-specific diagnostic and communication software to connect to generator controllers, retrieve fault histories, monitor operating parameters, and perform authorized troubleshooting.
- Read and interpret electrical schematics, wiring diagrams, and technical service manuals.
- Manage daily service calls, coordinate customer visits, and complete assigned work without constant supervision.
- Perform preventive maintenance, inspections, load-bank testing, startups, and emergency repairs.
- Troubleshoot and service alternators, wiring, switches, batteries, and related generator systems.
- Diagnose and repair mechanical and electrical failures.
- Complete accurate electronic service reports with detailed findings, equipment readings, photographs, repair recommendations, and required documentation.
- Communicate regularly and professionally with service management, dispatch, and customers.
- Maintain the assigned service vehicle, tools, equipment, and inventory.
- Respond to emergency service calls during assigned on-call periods.
- Follow company safety procedures and applicable industry standards.
- Travel throughout the assigned service territory as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
