Generator Mechanic/Service Technician

Generator Supercenter•Homewood, AL

4d•Onsite

About The Position

Generator Supercenter, Inc. provides energy solutions, including clean, renewable energy technologies and backup power. The Generator Mechanic/Service Technician plans work and travel schedules in consultation with the Service Manager, then uses a company-supplied vehicle to travel to customers’ residences in the surrounding area. The role involves inspecting, troubleshooting, repairing, and maintaining whole-home standby generators, as well as testing and operating automatic transfer switches. Technicians communicate directly with customers about arrival times, work performed, and issues resolved. They read and follow technical manuals, instructions, electrical wiring diagrams, blueprints, and procedures, and document completed services in an electronic software system. The position regularly involves working around electricity and requires compliance with safety practices. Work is typically Monday through Friday, 8 a.m. to 5 p.m., but schedules may change to meet customer needs, such as during bad weather or impending storms. Starting pay within the stated range depends on repair knowledge, direct generator-repair experience, and customer-service experience. The franchise is independently owned and operated, and hiring decisions are made by the franchisee.

Requirements

Strong verbal and written communication and customer-service skills.
Problem-solving, organization, and decision-making skills.
Ability to work independently and demonstrate initiative.
Ability to read and understand technical manuals, electrical wiring diagrams, blueprints, and schematics.
Ability to safely drive company vehicles to customer residences and job sites in the surrounding area.
High school diploma or equivalent.
Experience with mechanical small-engine repair work.
Experience with electrical wiring.
Valid driver’s license and satisfactory driving record.
Physical ability to bend, stoop, climb ladders, pull, grasp, and walk on uneven surfaces.
Ability to work primarily outdoors in varying weather conditions and temperatures.
Adequate eyesight and vision to perform mechanical repairs safely.

Responsibilities

Travel in a company vehicle to customers’ residences.
Communicate directly with customers about arrival, work being performed, and issues resolved.
Inspect, troubleshoot, repair, and perform maintenance on customers’ home generators.
Follow technical instruction manuals, diagrams, blueprints, and procedures.
Test, troubleshoot, and operate automatic transfer switches.
Document services performed using an electronic software system.
Adhere to all safety practices and requirements.
Perform other duties as assigned.