Generator Mechanic/Service Technician
About The Position
The Generator Mechanic/Service Technician consults with the Service Manager to plan work and travel in the surrounding area. Using a company-supplied vehicle, the technician travels to customers’ residences to inspect, troubleshoot, repair, and maintain whole-home standby generators. The role involves communicating directly with customers, interpreting technical manuals, instructions, wiring diagrams, and blueprints, and documenting completed services in an electronic software system. The technician frequently works around electricity and must follow all safety practices and requirements. The typical schedule is Monday through Friday, 8 a.m. to 5 p.m., though it may change to support customer needs, such as during bad weather or impending storms. Starting pay within the applicable range is determined based on electrical and mechanical repair knowledge, direct generator repair experience, and experience working with customers. Pay is commensurate with experience.
Requirements
- Strong verbal and written communication and customer service skills.
- Problem-solving, organizational, and decision-making skills.
- Ability to work independently and demonstrate initiative.
- Ability to read and understand technical manuals, electrical wiring diagrams, blueprints, and schematics.
- Ability to safely drive company vehicles to customer residences and job sites in the surrounding area.
- High school diploma or equivalent.
- Experience with mechanical small-engine repair work.
- Experience with electrical wiring.
- Valid driver’s license and satisfactory driving record.
- Physical ability to bend, stoop, climb ladders, pull, grasp, and walk on uneven surfaces.
- Ability to work primarily outdoors in varying weather conditions and temperatures.
- Proper eyesight and vision to perform mechanical repairs safely.
Responsibilities
- Travel in a company vehicle to customers’ residences.
- Communicate with customers about arrival, work being performed, and issues resolved.
- Inspect, troubleshoot, repair, and maintain customers’ home generators.
- Follow technical instruction manuals, diagrams, blueprints, and procedures.
- Test, troubleshoot, and operate automatic transfer switches.
- Document performed services in an electronic software system.
- Adhere to all safety practices and requirements.
- Perform other duties as assigned.
Benefits
- A positive and collaborative work environment.
- Voluntary life insurance.
- Short- and long-term disability coverage.
- Medical, dental, and vision coverage offered after 60 days of employment.
- Paid time off.
- Training and development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
