Generalist I
About The Position
The HR Generalist I is the first point of contact for SIS employees seeking help with human resources, benefits, and employment questions. The role resolves inquiries at first contact where possible, routes issues to the appropriate team when needed, and documents contacts so SIS can understand employee needs and service effectiveness. This is an office-based position in Austin, TX, Culver City, CA, or New York City, NY, with travel up to 20% to hiring events and work sites as business requires. Scheduled overtime may be approved to support coverage during open enrollment peaks.
Requirements
- High school diploma at minimum.
- At least 2 years in an HR support role with heavy employee contact.
- Demonstrated ability to handle confidential information appropriately.
- Comfort working in an HRIS and a ticketing system.
- Clear written and verbal communication with a non-office workforce.
- Ability to travel up to 20% to hiring events and work sites as business requires.
Nice To Haves
- Experience supporting a predominantly hourly, multi-state workforce.
- Security industry experience.
Responsibilities
- Answer employee contacts by phone, ticket, and email, resolving benefits, verification, and general employment questions at first contact wherever possible (45%).
- Document every contact in the ticketing system, including category, resolution, and time to close (15%).
- Complete unemployment documents, employment documents, and other documents as requested (15%).
- Escalate issues to the appropriate business partner, payroll, benefits, recruitment, or onboarding team, providing context with the handoff (10%).
- Support coverage during open enrollment peaks, including scheduled overtime as approved (10%).
- Perform other related duties as assigned, consistent with the scope and level of the position (5%).
Benefits
- Health, dental, and vision coverage for eligible employees.
- 401(k) for eligible employees.
- Paid time off, including sick/safe time.
- Opportunity for growth in a dynamic and challenging work environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
