Generalist I

SECURITY INDUSTRY SPECIALISTS INC•Culver City, CA

10d•$26 - $28•Onsite

About The Position

The HR Generalist I is the first point of contact for SIS employees seeking help with human resources, benefits, and employment questions. The role resolves inquiries at first contact whenever possible, routes issues that require another team, and documents each contact so SIS can understand employee needs and assess service quality. This office-based position may be located in Austin, Texas; Culver City, California; or New York City, New York. Travel of up to 20% to hiring events and work sites may be required as business needs dictate. Scheduled overtime may be needed during open enrollment peaks, subject to approval.

Requirements

High school diploma or equivalent.
At least 2 years of experience in an HR support role with substantial employee contact.
Demonstrated ability to handle confidential information appropriately.
Comfort working in an HRIS and a ticketing system.
Clear written and verbal communication skills, including communication with a non-office workforce.

Nice To Haves

Experience supporting a predominantly hourly, multi-state workforce.
Security industry experience.

Responsibilities

Answer employee contacts by phone, ticket, and email, resolving benefits, verification, and general employment questions at first contact wherever possible (45%).
Document every contact in the ticketing system, including category, resolution, and time to close (15%).
Complete unemployment documents, employment documents, and other requested documents (15%).
Determine whether issues should be handled by the business partner, payroll, benefits, recruitment, or onboarding team, and escalate with appropriate context (10%).
Support coverage during open enrollment peaks, including scheduled overtime as approved (10%).
Perform other related duties as assigned, consistent with the scope and level of the position (5%).