Generalist I
SECURITY INDUSTRY SPECIALISTS INC•New York, NY
•$26 - $28•Onsite
About The Position
The HR Generalist I is the first point of contact for SIS employees seeking help with human resources, benefits, and employment questions. The role resolves inquiries at first contact whenever possible, routes matters that require another team, and documents employee contacts so SIS can understand workforce needs and evaluate service quality. This office-based role may be located in Austin, Texas; Culver City, California; or New York City, New York. Travel of up to 20% to hiring events and work sites may be required as business needs dictate.
Requirements
- High school diploma or equivalent minimum education.
- At least 2 years of experience in an HR support role with heavy employee contact.
- Demonstrated ability to handle confidential information appropriately.
- Comfort working in an HRIS and a ticketing system.
- Clear written and verbal communication skills, including communication with a non-office workforce.
- Ability to work in an office in Austin, Texas; Culver City, California; or New York City, New York.
- Ability to travel up to 20% to hiring events and work sites as business requires.
Nice To Haves
- Experience supporting a predominantly hourly, multi-state workforce.
- Security industry experience.
Responsibilities
- Answer employee contacts by phone, ticket, and email, resolving benefits, verification, and general employment questions at first contact whenever possible.
- Document every contact in the ticketing system, including its category, resolution, and time to close.
- Complete unemployment documents, employment documents, and other requested documents.
- Escalate issues to the appropriate business partner, payroll, benefits, recruitment, or onboarding team, providing context during handoffs.
- Support coverage during open enrollment peaks, including scheduled overtime as approved.
- Perform other related duties as assigned, consistent with the scope and level of the position.
Benefits
- Health insurance for eligible employees.
- Dental insurance for eligible employees.
- Vision insurance for eligible employees.
- 401(k) for eligible employees.
- Paid time off, including Sick/Safe Time.
- Opportunity for growth in a dynamic and challenging work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
