H5020 GENERAL STORE SUPERTECH

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

7d•Onsite

About The Position

The Supertech oversees the daily operations of the slot floor, ensuring optimal performance of slot machines and exceptional guest service. This role combines technical expertise, customer service, and supervisory responsibilities. The Slot Supervisor coordinates slot attendants and technicians, maintains slot machine functionality, and ensures compliance with regulatory standards while fostering a positive and efficient work environment.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
High school diploma or GED required.
Must be able to obtain and maintain a gaming license.

Nice To Haves

1–2 years of experience in slot operations, technical maintenance, or supervisory roles preferred.
Electrical/mechanical experience in troubleshooting slot machines is a plus.
Mescalero Apache Tribal preference; bicultural experience preferred.

Responsibilities

Supervise slot floor operations and team members including attendants and technicians.
Assign daily tasks and monitor performance to ensure operational efficiency.
Respond to and resolve guest complaints and machine malfunctions promptly.
Perform and oversee slot machine transactions, maintenance, and repairs.
Operate electronic test equipment and handheld communication devices.
Ensure completion of IRS forms for gambling winnings when necessary.
Maintain imprest bank and ensure proper handling of cash transactions.
Process jackpot payouts accurately and in compliance with gaming regulations.
Train team members on customer service, technical procedures, and safety standards.
Maintain cleanliness and organization of slot areas and machines.
Draft team member schedules and approve time-off requests.
Ensure adherence to all regulatory, departmental, and casino policies.
Perform other duties as assigned to support department and resort success.
Interviewing and training team members.
Planning, assigning, and directing work.
Conducting performance reviews.
Rewarding and disciplining team members.
Addressing concerns and resolving conflicts.
Ensuring team compliance with appearance, attendance, and service standards.
Supporting team development and morale through coaching and feedback.