RV Park Store Clerk/Housekeeper (KOA)

Feather Falls Casino•Oroville, CA

4d•Onsite

About The Position

Feather Falls Casino is seeking motivated individuals to join their RV park team as a General Store Clerk/Housekeeper. This role is responsible for performing guest reservations (check-in and out) using the KOA system, handling store point-of-sale transactions, managing daily store operations, and performing general housekeeping duties. The position requires strong customer service skills due to guest interaction and involves working weekends, holidays, and evenings. Hours may vary based on seasonal periods, volume, and weather, with potential for periods of less than full-time employment. The company emphasizes growth, learning, and providing an exceptional working experience with competitive wages and benefits.

Requirements

Strong customer service skills.
Sufficient computer literacy to quickly learn KOA reservation, registration, credit card, and point-of-sale programs and functions.
Ability to read and use a combination of technical and non-technical information for correct use of computer, point-of-sale, and office equipment.
Ability to convey a wide variety of information positively to a large demographic customer base.
Ability to apply common sense understanding to carry out simple one-or two-step instructions.
Ability to deal with standardized situations with occasional or no variables.
High school diploma or GED equivalent, or three to six months related experience and/or training, or equivalent combination of education and experience.
Must be at least 21 years of age.
Must be able to pass a background check and drug screen.
Must have a California I.D., a Social Security Card, and a Birth Certificate.

Nice To Haves

Certification to supply propane (training and certification provided by employer).

Responsibilities

Maintain cleanliness of counters, tables, chairs, floors, restrooms, and showers for guests and employees.
Clean windows of main buildings and wax, mop, or vacuum floors as needed.
Empty and clean receptacles and ashtrays.
Provide cleaning services to all office areas.
Remove trash, seal bags, and place in the dumpster.
Advise supervisor of supplies that need replenishment.
Provide grounds maintenance as directed.
Maintain a professional, courteous attitude at all times with guests and staff.
Perform other cleaning assignments as directed by supervisor and/or management.
Maintain a cooperative, positive, and friendly attitude towards customers and co-workers.
Wear the KOA uniform at all times when on duty, ensuring it is clean with the nametag present and clearly displayed.
Use appropriate guidelines and procedures for handling registration, reservations, and refunds using the KOA computer system.
Follow proper procedures for cash handling and credit card charges, and properly use the computer, cash register, credit card, and various other front desk equipment.
Promote casino and local attractions, as well as the KOA Value Kard™ sales system.
Encourage referrals to other KOA campgrounds and stay current on national and local advertising and discount programs.
Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested.
Quickly resolve customer complaints within the position's authority level, escalating issues beyond that level to the Campground Manager or Supervisor.
Attend to campers' specific needs at the campsite, such as providing instructions on hooking up power, water supply, TV lines, or starting a barbeque.
Conduct routine spot checks of restrooms, showers, general store, and recreational room and clean as necessary.
Fill propane tanks as required.
Conform to and comply with the general policies outlined in the Feather Falls employee handbook.
When necessary, make contact with emergency services for guest or employee accidents or illnesses.
Perform other duties and assignments as directed by the Camp Ground Manager or Supervisor.