Hotel - RV Park Attendant

THREE RIVERS CASINO • Florence, OR

22h • Onsite

About The Position

The RV Park Attendant is responsible for welcoming RV Park guests in person and by phone, delivering exceptional guest service, promptly responding to inquiries, and ensuring all guest needs are met in a courteous and efficient manner.

Requirements

• Minimum age requirement for this position is 21 years old.
• General understanding of computer programs, including all windows applications required.
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
• Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
• Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.

Nice To Haves

• Having a valid driver license is preferred.
• Ability to drive a standard transmission preferred.

Responsibilities

• Courteously and enthusiastically greets guests and determines their needs for prompt service.
• Accurately and efficiently performs check in or check out functions of the RV Park.
• Provides guests with information on TRCR amenities and services, and local attractions.
• Promptly answers incoming calls and accurately makes RV reservations or determines other needs.
• Informs guests of RV Park rules and procedures, and reports any damage to management or security immediately.
• Explains Players Club benefits and marketing promotions and programs to our guests at every opportunity.
• Monitors the RV Park for cleanliness and organization, including keeping all park amenities, transportation and spaces clean and presentable.
• Shuttles Casino guests’ to and from onsite properties and/or TRCR RV Park as instructed while obeying all traffic laws, providing a safe and enjoyable ride for TRCR patrons.
• Informs Lead or Supervisor of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Ensures guests’ profiles are properly noted in PMS for action by the appropriate hotel department prior to check-in.
• Remains current on rates, room availability, group and property events, and emergency procedures.
• Informs management of guests’ special requests or needs.
• Other duties as directed by management.

Benefits

• Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose. EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed