RV Park Attendant

Little Creek Casino Resort•Shelton, WA

4d•Onsite

About The Position

The RV Park Attendant provides exceptional guest service by assisting RV guests with check-in and check-out procedures, site assignments, guest inquiries, and general hospitality services throughout the RV Park. RV Park Attendants are expected to maintain a professional appearance, provide prompt and courteous service, and consistently create a welcoming and safe experience for all guests. RV Park Attendants are responsible for supporting the overall cleanliness, safety, and organization of the RV Park, including monitoring grounds and common areas and reporting any maintenance or safety concerns. All duties must be performed in accordance with established property safety procedures and service standards.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
High school diploma or GED required
Three months related experience and/or training OR equivalent combination of education and experience
Class II Gaming License issued from the Squaxin Island Gaming Commission

Nice To Haves

Customer-Centric Attitude: Display an unwavering commitment to providing exceptional service and exceeding patrons' expectations. Consistently approach interactions with warmth, patience, and attentiveness, creating an inviting atmosphere that reflects the resort's dedication to being the friendliest casino.
Adaptability and Resourcefulness: Embrace change and unpredictability with a positive mindset. Demonstrate the ability to think on your feet, effectively handle unexpected situations, and find solutions promptly. Flexibility and quick problem-solving contribute to maintaining a safe, smooth, and enjoyable experience for all guests.
Ethical Responsibility: Uphold the highest level of integrity by adhering to policies, regulations, and confidentiality standards. Show a strong commitment to ethical behavior, consistently reporting incidents and suspicious activities promptly. Understand that your actions directly contribute to maintaining a trustworthy environment for both team members and guests.
Cultural Sensitivity and Learning: Exhibit a genuine interest in understanding and respecting diverse perspectives, particularly regarding the Squaxin Island Tribe's culture. Proactively seek opportunities to learn more about Native American traditions and history, demonstrating respect and appreciation for the community in which you work.
Emotional Intelligence and Collaboration: Cultivate emotional intelligence by being self-aware, managing emotions effectively, and developing strong interpersonal relationships. Approach interactions with colleagues and guests with empathy, active listening, and a collaborative spirit. These skills contribute to a positive work atmosphere and promote a united team effort.

Responsibilities

Promote positive guest relations by providing prompt, courteous, and efficient service during check-in, check-out, and throughout the guest stay.
Greet and assist RV Park guests upon arrival and departure, ensuring a welcoming and professional experience.
Perform guest check-in and check-out procedures accurately, including registration, payment processing, and site assignment.
Direct guests to their assigned RV sites and provide information regarding park rules, amenities, and property services.
Monitor RV Park occupancy and ensure all sites are properly assigned and maintained.
Maintain accurate records of guest stays, reservations, and site availability.
Conduct routine inspections of RV Park grounds, including sites, common areas, and facilities, to ensure cleanliness, safety, and compliance with park standards.
Report maintenance issues, safety concerns, or suspicious activity to the appropriate supervisor immediately.
Maintain RV Park grounds in a clean, orderly, and presentable condition, including litter removal, basic landscaping upkeep, and maintenance of common areas.
Ensure restrooms, showers, laundry facilities, and other guest amenities are clean, stocked, and operational.
Enforce RV Park rules and policies in a courteous and professional manner.
Assist guests with basic needs such as directions, parking information, and general assistance.
Monitor park areas regularly to ensure guest safety, security, and compliance with property guidelines.
Respond promptly to guest concerns or service requests and escalate issues when necessary.
Assist with light maintenance tasks as needed, including cleaning, reporting minor repair needs, and seasonal upkeep (e.g., snow removal, leaf cleanup).
Maintain confidentiality.
Be accountable to team members and the organization by attending all required meetings and training courses.
Display sensitivity to Native American culture and actively seek to learn more about the Squaxin Island Tribe.
Operate within the parameters of Little Creek Casino Resort Human Resources policies, departmental policies, and all applicable regulations.
Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
Perform other work-related duties as assigned to support the success of LCCR.
Learn and implement LCCR’s “7 Waterways” of best guest practices.
Demonstrate emotional intelligence including self-awareness, self-management, self-regulation, social awareness, and relationship management in all interactions.
Uphold LCCR values with a focus on engagement, strengths, and emotional intelligence.
Responsible for Internal Control and Compact compliance regarding Casino Operations and ensure compliance with regulations of the Tribal Gaming Commission.