General Sales Manager - Est Yearly earnings - $70K-$90K

Mobility Works•Nashville, TN

11d•$70,000 - $90,000

About The Position

The Selling General Manager oversees store operations, including consumer sales, commercial sales, and service operations, while also meeting personal sales goals. The position is responsible for executing the store operations playbook and achieving store goals in accordance with company policies, processes, and procedures. It has a significant influence on company income, market penetration, company representation, and customer relations. The manager supports company initiatives, communicates with store staff in alignment with Regional Sales and Service Managers, identifies local market opportunities, and partners with HR on staffing. The role involves coaching and mentoring employees, promoting training and employee engagement, maintaining customer-service standards, supervising sales of company products and services, managing leads, forecasting sales and gross profit, overseeing vehicle inventory and service performance, and ensuring compliance with company and regulatory requirements.

Requirements

High school diploma or GED.
2–3 years of sales management experience.
Excellent customer service skills and experience.
Solid verbal, written, and interpersonal communication skills.
Experience working independently with minimal supervision.
Successfully complete a criminal and motor vehicle background check and pre-employment drug screening.
Ability to lift up to 50 pounds frequently.
Ability to perform automotive shop-related physical activities, including walking, standing, talking, hearing, pushing, reaching, seeing, stooping or crouching, smelling, depth perception, and identifying colors.

Responsibilities

Oversee all aspects of store operations, including consumer sales, commercial sales, and service operations.
Support company initiatives and communicate consistent messaging to store staff in alignment with Regional Sales and Service Managers.
Report store performance using the Key Performance Indicators outlined in Rhythm.
Identify market opportunities and use corporate support to drive business through local marketing.
Partner with HR to hire and retain qualified candidates in support of store staffing plans.
Manage team performance and coach and mentor employees to improve effectiveness in each position.
Maintain standards for courteous, professional customer treatment and customer satisfaction.
Support a training culture by participating in company training initiatives and continuous learning.
Supervise and promote the sale of company products and services across company locations and personnel.
Generate personal leads and sales volume to meet personal gross profit expectations.
Manage incoming leads from the Business Development Center to meet show-rate and solution-rate goals.
Forecast unit sales and gross profit levels accurately.
Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
Maintain and manage vehicle inventory in conjunction with the Inventory team.
Partner with the Service Manager to oversee service operations, technician efficiency, and billable hours.
Achieve Net Promoter Score results at or above the overall corporate average through the Direct Opinions process.
Promote employee engagement through leadership that supports company core values.
Follow company policies and procedures, OSHA and other safety regulations, and state-mandated regulations.
Comply with MobilityWorks' core values.
Complete other duties as assigned.