General Sales Manager O'Steen Acura and Volvo Cars of Athens

O'Steen Automotive Group•Athens, GA

1d•Onsite

About The Position

O'Steen Automotive Group is hiring a hands-on, results-driven General Sales Manager to lead sales operations at O'Steen Acura and O'Steen Volvo Cars of Athens in Athens, Georgia. The GSM is responsible for the performance, profitability, and day-to-day success of the new vehicle, pre-owned vehicle, and F&I departments across both dealerships. The role works closely with dealership leadership and the group's executive team to develop sales strategies, improve processes, and build a high-performing sales culture. The position requires an active presence on the showroom floor, including desking deals, structuring trades, negotiating transactions, assisting customers, and helping the team close sales. The GSM sets sales goals and performance standards, monitors KPIs, leads meetings and coaching, and develops sales managers and sales professionals. The role also oversees inventory management, pricing, merchandising, customer experience, lead and CRM processes, team recruitment and development, and departmental profitability. Candidates must pass a background test and drug screening. Compensation is competitive and based on experience and proven performance, with opportunities for performance-based earnings. Benefits may include health, dental, and vision insurance, a 401(k), paid time off, employee vehicle benefits, professional development, and career advancement opportunities.

Requirements

Proven automotive dealership sales management experience.
Previous experience as a General Sales Manager, Sales Manager, Used Vehicle Manager, or in a similar leadership position.
Demonstrated success increasing sales volume, gross profit, closing percentages, and overall dealership performance.
Strong hands-on experience desking deals, structuring trades, and closing sales.
Ability to recruit, train, motivate, and develop high-performing sales teams.
Strong understanding of new and pre-owned vehicle operations.
Experience with inventory management, vehicle appraisals, pricing, and market analysis.
Understanding of F&I operations, PVR, and dealership profitability.
Experience managing internet leads, CRM processes, and sales performance metrics.
Ability to interpret sales reports and financial performance indicators.
Excellent leadership, communication, organizational, and problem-solving skills.
Valid driver's license and acceptable driving record.
Must pass a background test and drug screening.

Nice To Haves

Premium, luxury, or import-brand dealership experience is strongly preferred.

Responsibilities

Lead and oversee daily sales operations for the Acura and Volvo dealerships.
Drive new and pre-owned vehicle sales volume, gross profit, and departmental profitability.
Maintain a visible presence on the showroom floor; desk deals, structure trades, negotiate transactions, and help close sales.
Establish sales goals, daily activity expectations, and performance standards.
Monitor sales KPIs, closing percentages, appointment performance, and sales productivity.
Lead daily sales meetings, one-on-one coaching, and ongoing training; develop sales managers and sales professionals.
Build a culture of urgency, accountability, teamwork, and continuous improvement.
Oversee new and pre-owned inventory management, pricing strategies, and merchandising.
Monitor inventory aging, turn rates, market conditions, and vehicle profitability.
Work with the Used Vehicle Manager on trade evaluations, appraisals, and acquisition opportunities.
Maximize front-end gross profit while maintaining competitive pricing and a positive customer experience.
Partner with F&I leadership to improve PVR, product penetration, finance opportunities, and deal profitability.
Analyze sales performance and identify opportunities to improve sales volume and gross profit.
Ensure customers receive an exceptional, professional, and transparent buying experience; maintain CSI performance and online reputation.
Oversee internet lead management, CRM accountability, speed-to-lead, appointment setting, and follow-up.
Ensure consistent execution of dealership sales processes and customer communication standards.
Resolve customer concerns, overcome objections, and help save deals when needed.
Build customer relationships that encourage repeat and referral business.
Recruit, train, coach, and retain sales professionals and managers.
Hold team members accountable for performance, productivity, and customer experience; implement actionable coaching plans.
Recognize team wins and lead by example with professionalism, enthusiasm, integrity, and a strong work ethic.

Benefits

Competitive base compensation based on experience and proven performance.
Performance-based bonuses and opportunities for substantial performance-based earnings.
Health insurance.
Dental insurance.
Vision insurance.
401(k).
Paid time off.
Employee vehicle benefits.
Professional development opportunities.
Career advancement within a growing automotive group.