General Office Assistant 5-E7 - Quality Assurance Unit

State of Michigan • Lansing, MI

7d

About The Position

This position performs a range of office support assignments for the Quality Assurance Unit (QAU) within the Customer Information Division (CID). The incumbent evaluates calls and emails taken by agents within the Department of State Information Center (DSIC) for accuracy, consistency, and professionalism. They will also maintain quality assurance metrics; review materials for compliance; support training efforts; and contribute to process improvement initiatives.

Requirements

• Educational level typically acquired through completion of high school.
• Two years of administrative support experience, including one year equivalent to the intermediate level.

Nice To Haves

• Must apply through the NEOGOV system.
• Attach a cover letter and resume to your application.
• Submit to and pass a pre-employment drug test.
• Pass a criminal background record check.
• Do not use AI in the application or selection process.

Responsibilities

• Evaluates calls and emails taken by agents within the Department of State Information Center (DSIC) for accuracy, consistency, and professionalism.
• Maintains quality assurance metrics.
• Reviews materials for compliance.
• Supports training efforts.
• Contributes to process improvement initiatives.

Benefits

• Silver level Veteran-Friendly Employer status

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED