General Office Assistant 5-E7 - HS Customer Support Section- Region 1 Unit

State of Michigan•Lansing, MI

6d•Hybrid

About The Position

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. The purpose of this position is to provide clerical support for the Children's Special Health Care Services (CSHCS) program, based on operational procedures and timeliness standards. This position is responsible for processing documents that include, but is not limited to, client medical records, applications, Income Review Payment Agreements, income verification, and citizenship documentation. This position reviews, researches, and processes all incoming documents. This position is responsible for processing documents in the CSHCS incoming fax queue, incoming mail documents in the paper mail intake queue, as well as uploaded documents from external partners, such as local health departments, managed care health plans, and medical providers in the GOA queue.

Requirements

Educational level typically acquired through completion of high school.
Two years of administrative support experience, including one year equivalent to the intermediate level.
Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
Attach a cover letter.
If applicable, attach a copy of an official transcript(s).
Successful completion of a background investigation and a criminal records check.
The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

Nice To Haves

One year of administrative support experience (for General Office Assistant 6 level).
No specific type or amount of experience is required (for General Office Assistant 5 level).

Responsibilities

Processing documents that include, but is not limited to, client medical records, applications, Income Review Payment Agreements, income verification, and citizenship documentation.
Reviewing, researching, and processing all incoming documents.
Processing documents in the CSHCS incoming fax queue, incoming mail documents in the paper mail intake queue, as well as uploaded documents from external partners, such as local health departments, managed care health plans, and medical providers in the GOA queue.