General Merchandise Clerk

Hy-Vee•Cedar Rapids, IA

About The Position

The General Merchandise Clerk provides prompt, efficient, and friendly customer service and helps keep merchandise stocked, displays maintained, and the department clean and orderly. The clerk checks department cleanliness and product quality and quantity, rotates, faces, and replenishes merchandise, and may check in products and review invoices. The role also supports store operations through register duties, inventory assistance, display building, ordering and pricing as needed, and help in other store areas. The position requires daily contact with customers and the general public and includes access to confidential sales and pricing information. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

No education requirement.
Excellent customer service skills.
Ability to solve practical problems and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview people to obtain basic information; and provide basic direction.
Ability to perform medium work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly.
Ability to perform physical activities including climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability, with or without correction, including near and distance vision, depth perception, color vision, and field of vision.
Successful completion of a pre-employment drug screen.

Nice To Haves

Over six months to a year of related work experience preferred.

Responsibilities

Provide prompt, efficient, and friendly customer service, treating customers with care and patience.
Greet customers, learn and use their names when possible, and help them locate, reach, or handle products.
Pass along customer suggestions or requests and assist in other ways that improve the shopping experience.
Answer customer telephone calls promptly and provide helpful service.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Follow sanitation procedures and keep the work area clean and neat.
Rotate, face, and replenish merchandise while maintaining product quality standards.
Review department cleanliness, product quality, and quantity.
Check in and put away products and, as needed, review invoices.
Operate department registers and receive payments and make change where applicable.
Assist with inventory as requested.
Maintain displays in the department and throughout the store, and build displays as needed.
Remove trash in a timely manner.
Order products and supplies and price products as necessary.
Follow department and company guidelines for personal hygiene and dress, and report to work as scheduled and on time.
Assist in other store areas and perform other job-related duties and special projects as required.