General Merchandise Clerk
About The Position
The General Merchandise Clerk provides prompt, efficient, and friendly customer service while rotating, facing, and replenishing merchandise. The clerk reviews department conditions and store displays for cleanliness and product quality and quantity, maintains product displays, and helps ensure a clean and pleasant shopping experience. The role works with coworkers to support customer satisfaction and follows sanitation procedures, company policies, and department guidelines. The position is non-exempt and reports to the District Store Director, Store Manager, designated Assistant Managers, and GM Department Manager. It has no direct reports.
Requirements
- No education requirement.
- Excellent customer service skills.
- Ability to solve practical problems and interpret instructions.
- Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
- Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people and provide basic direction.
- Ability to perform medium work, including exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
- Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
- Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, and to perceive depth, color, and field of vision.
- Successful completion of a pre-employment drug screen is required.
Nice To Haves
- Over six months to a year of related work experience preferred.
Responsibilities
- Provide prompt, efficient, and friendly customer service, showing care, concern, and patience in customer interactions.
- Smile and greet customers throughout the store, learn customers’ names, and address them by name when possible.
- Help customers find products, reach items, load or unload heavy items, and communicate customer suggestions or requests.
- Answer telephone calls promptly and provide helpful service.
- Work as part of a team to support customer satisfaction and a pleasant work environment.
- Follow sanitation procedures and keep the work area clean and neat.
- Rotate, face, and replenish merchandise while maintaining quality standards.
- Anticipate department product needs and review cleanliness, product quality, and quantity.
- Check in and put away products and, when applicable, review invoices.
- Operate department registers and receive payments and make change where applicable.
- Assist with inventory as requested.
- Maintain displays in the department and throughout the store; build displays as needed.
- Remove trash in a timely manner.
- Follow personal hygiene, dress, company policy, and store guidelines.
- Report to work as scheduled and on time.
- Order products and supplies and price products for customers as necessary.
- Assist in other areas of the store and perform other job-related duties and special projects as required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
