General Merchandise Clerk

Stater Bros. Markets•San Bernardino, CA

7d•$17 - $24

About The Position

The General Merchandise Clerk (GMC) provides G.O.A.T. (Greet, Observe, Assist, Thank) service and supports multiple areas of store operations. The role requires versatility and adaptability, with assignments and responsibilities that may shift according to store needs. Front-end duties include bagging purchases, retrieving carts, and supporting an efficient checkout process. Other work may include stocking shelves, organizing displays, fulfilling e-commerce orders, and preparing and presenting floral and cut-fruit items.

Requirements

Must be at least 18 years of age.
Must have a valid Food Handler / Health Card.
Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
Friendly, helpful attitude and focus on customer satisfaction and service.
Ability to work well within a team, follow direction, and maintain a good attitude.
Excellent oral and written communication skills, with the ability to communicate clearly and respectfully with customers and teammates.
Basic math and reading skills for handling pricing, labels, equipment, and inventory.
Good problem-solving abilities and attention to detail.
Ability to stand, walk, bend, and kneel for four to eight hours per day and lift packages and other items up to 50 pounds.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Must maintain integrity and adhere to store policies and procedures, including safety standards and the collective bargaining agreement.

Nice To Haves

High school diploma (preferred but not required).

Responsibilities

Provide friendly, helpful, professional customer service and enhance the shopping experience using G.O.A.T. (Greet, Observe, Assist, Thank).
Answer customer questions, help locate products, make product recommendations, and communicate out-of-stock issues or customer concerns to store management.
Bag groceries carefully and efficiently, separate items properly, and offer assistance loading groceries into customers’ vehicles.
Gather shopping carts from the parking lot and organize them at store entrances.
Open boxes and stock or refill shelves, displays, and end caps with general merchandise.
Follow CAO bread procedures for working and writing bread orders.
Build and maintain product displays according to store planograms, seasonal guidelines, and store management direction.
Bale cardboard and keep the backroom clean, organized, and free of clutter.
Maintain accurate signage and pricing, including routine price changes.
Keep aisles and display areas clean, safe, and free of hazards; sweep floors, clean spills, and remove trash as needed.
Receive online orders, locate and inspect items for damage, defects, or freshness, and pack them to meet customer expectations.
Replace or report unavailable or damaged items promptly and update customers about substitutions or delays.
Pack and clearly label orders for pickup, communicate order progress or issues to store management, and help customers carry or escort completed orders to their vehicles.
Cut, prepare, package, label, and price fresh-cut produce items.
Stock and rotate produce to maintain freshness and attractive displays; monitor product temperatures and proper storage conditions.
Maintain records of damaged and lost merchandise, complete price changes, and assist the Produce Manager with monthly inventory counts.
Open, price, and stock floral merchandise while keeping displays neat, attractive, and organized.
Monitor floral inventory for freshness and quality and promptly remove wilted or damaged products.
Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products, including routine price updates.
Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
Operate standard store equipment, including hand trucks, box cutters, and department equipment, safely and efficiently according to established safety protocols.
Work collaboratively with team members to support smooth department operations and an excellent customer experience.
Perform other related duties as assigned, including courtesy clerk duties.