General Merchandise Clerk

Hy-Vee•Shakopee, MN

10d

About The Position

The General Merchandise Clerk provides prompt, efficient, and friendly customer service while rotating, facing, and replenishing merchandise. The clerk reviews department conditions and store displays for cleanliness and product quality and quantity, and helps maintain a clean, neat, and pleasant shopping environment. The role involves customer assistance, stocking and checking in products, maintaining displays, and performing other store duties as needed. No education is required; over six months to a year of related work experience is preferred. The anticipated hourly starting wage is $13.00 to $16.25, depending on experience. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Excellent customer service skills.
Ability to solve practical problems and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform the listed physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Adherence to department and company guidelines related to personal hygiene and dress.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

Over six months to a year of related work experience is preferred.

Responsibilities

Provide prompt, efficient, friendly, and patient customer service, treating customers as the most important people in the store.
Smile and greet customers throughout the store, learn customers’ names when possible, and address them by name.
Assist customers by escorting them to products, reaching out-of-reach products, helping load or unload heavy items, and passing along customer suggestions or requests.
Answer customer calls promptly and provide helpful service over the telephone.
Work with co-workers to support customer satisfaction and a pleasant work environment.
Follow proper sanitation procedures and keep the work area clean and neat.
Rotate, face, and replenish merchandise and maintain product quality standards.
Anticipate daily product needs and review department cleanliness, product quality, and quantity.
Check in and put away products and, when applicable, review invoices.
Operate department registers and handle payments and change where applicable.
Assist with inventory as requested.
Maintain displays in the department and throughout the store; build displays as needed.
Remove trash in a timely manner.
Order product and supplies and price products for customers as necessary.
Follow department and company personal hygiene, dress, and other guidelines.
Report to work as scheduled and on time.
Assist in other areas of the store and perform other job-related duties and special projects as required.