General Merchandise Clerk

Stater Bros. Markets•Fontana, CA

10d•$17 - $24•Onsite

About The Position

The General Merchandise Clerk (GMC) delivers G.O.A.T. (Greet, Observe, Assist, Thank) customer service and supports multiple areas of store operations. The role requires versatility and adaptability, with assignments shifting according to store operational needs. Duties may include front-end assistance, grocery stocking and merchandising, e-commerce order fulfillment, produce preparation, and floral merchandising. The GMC helps customers, bags purchases, gathers shopping carts, and supports an efficient checkout and pickup experience. Depending on assignment, the clerk stocks and rotates merchandise, maintains displays and store cleanliness, prepares and packages fresh-cut produce, and monitors floral products for quality. The position also involves safe equipment operation and collaboration with store team members. The hourly pay range is $17.10–$23.80. This range represents step 1 through the maximum step under the collective bargaining agreement; the successful candidate starts at step 1.

Requirements

Must be at least 18 years of age.
A valid Food Handler / Health Card is required.
Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
Friendly, helpful attitude with a focus on customer satisfaction and service.
Ability to work well with a team and follow direction with a positive attitude.
Excellent oral and written communication skills, including the ability to communicate clearly and respectfully with customers and teammates.
Basic math and reading skills for handling pricing, labels, equipment, and inventory.
Good problem-solving abilities and attention to detail.
Ability to stand, walk, bend, and kneel for four to eight hours per day and lift packages and other items up to 50 pounds.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to maintain integrity and follow store policies and procedures, including safety standards and the collective bargaining agreement.

Nice To Haves

High school diploma (preferred but not required).

Responsibilities

Provide friendly, helpful, professional G.O.A.T. service and enhance customers’ shopping experience.
Answer customer questions, help locate products and make recommendations, and communicate out-of-stock issues or customer concerns to store management.
Bag groceries carefully and efficiently, separate items appropriately, and offer assistance loading groceries into customers’ vehicles.
Gather shopping carts from the parking lot and organize them at store entrances.
Open boxes and stock or refill shelves, displays, and end caps with general merchandise.
Follow CAO bread procedures when working with and writing bread orders.
Build and maintain product displays in accordance with store planograms, seasonal guidelines, and management direction.
Bale cardboard and keep the backroom clean, organized, and free of clutter.
Maintain accurate, visible signage and pricing, including routine price changes.
Keep aisles and display areas clean, safe, and free of hazards; sweep floors, clean spills, and remove trash as needed.
Receive online orders; locate and inspect items for damage, defects, or freshness before packing.
Replace or report unavailable or damaged items promptly and update customers about substitutions or delays.
Pack items to prevent transport damage and clearly label orders for pickup.
Communicate order progress and issues to store management.
Carry or escort completed e-commerce orders from the store to customers’ vehicles.
Cut, prepare, package, label, and price fresh-cut produce for sale.
Stock and rotate merchandise to maintain freshness and attractive displays.
Monitor produce temperatures and maintain proper storage conditions.
Maintain records of damaged and lost merchandise.
Complete price changes and assist the Produce Manager with monthly inventory counts.
Open, price, and stock floral merchandise; keep displays neat, attractive, and organized.
Monitor floral inventory for freshness and quality and promptly remove wilted or damaged products.
Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products, including routine price updates.
Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
Operate standard store equipment, including hand trucks, box cutters, and department equipment, safely and efficiently in accordance with safety protocols.
Collaborate with team members to support smooth department operations and excellent customer experiences.
Perform other related duties as assigned, including courtesy clerk duties.