General Merchandise Clerk

Stater Bros. Markets • Aliso Viejo, CA

5d • $17 - $24 • Onsite

About The Position

The General Merchandise Clerk (GMC) delivers G.O.A.T. (Greet, Observe, Assist, Thank) customer service and supports multiple areas of store operations. The role requires versatility and adaptability, as tasks may vary according to store operational needs. Front-end duties include bagging purchases, gathering shopping carts, and supporting an efficient checkout process. Other assignments may include stocking and organizing merchandise, fulfilling e-commerce orders, and preparing and presenting floral and cut-fruit products.

The GMC may be assigned to one or more store departments or assignments. The position is paid hourly, with a stated range of $17.10–$23.80; the successful candidate starts at step 1 under the collective bargaining agreement.

Requirements

• Must be at least 18 years of age.
• A valid Food Handler / Health Card.
• Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
• Friendly, helpful attitude and focus on customer satisfaction and service.
• Ability to work well within a team and follow direction with a good attitude.
• Excellent oral and written communication skills, with the ability to communicate clearly and respectfully with customers and teammates.
• Basic math and reading skills for handling pricing, labels, equipment, and inventory.
• Good problem-solving abilities and attention to detail.
• Ability to stand, walk, bend, and kneel for four to eight hours per day and lift packages and other items up to 50 pounds.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to maintain integrity and adhere to store policies and procedures, safety standards, and the collective bargaining agreement.

Nice To Haves

• High school diploma (preferred but not required).

Responsibilities

• Provide friendly, helpful, professional service and enhance customers’ shopping experiences using G.O.A.T. (Greet, Observe, Assist, Thank).
• Answer customer questions, help locate products and make recommendations, and communicate out-of-stock issues or customer concerns to store management.
• Bag groceries carefully and efficiently, separate items appropriately, and offer assistance loading groceries into customers’ vehicles.
• Gather shopping carts from the parking lot and organize them at store entrances.
• Open boxes and stock or refill shelves, displays, and end caps with general merchandise.
• Follow CAO bread procedures for handling bread and writing bread orders.
• Build and maintain product displays according to store planograms, seasonal guidelines, and management direction.
• Regularly bale cardboard and keep the backroom clean, organized, and free of clutter.
• Ensure signage and pricing are visible and accurate, including routine price changes.
• Keep aisles and display areas clean, safe, and free of hazards; sweep floors, clean spills, and remove trash as needed.
• Receive online orders; locate, inspect, and pack items accurately, checking for damage, defects, and freshness.
• Promptly replace or report unavailable or damaged items and update customers about substitutions or delays.
• Pack items to prevent damage during transport and clearly label orders for pickup.
• Communicate order progress or issues to store management.
• Carry or escort completed e-commerce orders from the store to customers’ vehicles.
• Cut, prepare, package, label, and price fresh-cut produce for sale.
• Stock and rotate merchandise to maintain freshness and attractive displays.
• Monitor product temperatures and maintain proper storage conditions.
• Maintain logs and records of damaged and lost merchandise.
• Complete price changes and assist the Produce Manager with monthly inventory counts.
• Open, price, and stock floral merchandise, keeping displays neat, attractive, and organized.
• Monitor floral inventory for freshness and quality and promptly remove wilted or damaged products.
• Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products, including routine price updates.
• Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
• Operate standard store equipment safely and efficiently, following established safety protocols.
• Collaborate with team members to support smooth department operations and a positive customer experience.
• Perform other related assigned duties, including courtesy clerk duties.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed