General Merchandise Clerk

Hy-Vee, Inc.•Columbia, MO

11d

About The Position

The General Merchandise Clerk provides prompt, efficient, and friendly customer service while rotating, facing, and replenishing merchandise. The role reviews department status and store displays for cleanliness, product quality, and quantity, and helps maintain a clean, neat, and pleasant shopping and work environment. The position reports to the District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations, and Perishables, and the GM Department Manager. There are no positions reporting to this role. The clerk assists customers throughout the store, handles merchandise and displays, may operate department registers and receive payments, and may help with inventory, product orders, and pricing. The work involves daily customer and public contact, access to confidential sales and pricing information, and a fast-paced environment with significant pressure. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

No education requirement.
Excellent customer service skills.
Ability to solve practical problems and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, and to perceive depth and color and use a full field of vision.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

Over six months to one year of related work experience is preferred.

Responsibilities

Provide prompt, efficient, friendly customer service and treat customers with care, concern, and patience.
Smile, greet customers, learn their names, and address them by name when possible.
Assist customers by guiding them to products, retrieving out-of-reach items, helping with heavy items, and passing along suggestions or requests.
Answer telephone calls promptly and provide helpful service.
Work cooperatively with coworkers to support customer satisfaction and a pleasant work environment.
Follow sanitation procedures and keep the work area clean and neat.
Rotate, face, and replenish merchandise while maintaining product quality standards.
Anticipate daily department product needs and review cleanliness, product quality, and quantity.
Check in and put away products and, when applicable, review invoices.
Operate department registers and receive payments and make change where applicable.
Assist with inventory as requested.
Maintain displays in the department and throughout the store; build displays as needed.
Remove trash in a timely manner.
Order products and supplies and price products for customers as necessary.
Maintain department and company hygiene and dress requirements and follow company policies and store guidelines.
Report to work as scheduled and on time.
Assist in other store areas and perform other job-related duties and special projects as required.