General Merchandise Clerk
About The Position
The General Merchandise Clerk (GMC) delivers G.O.A.T. (Greet, Observe, Assist, Thank) customer service and supports multiple areas of store operations. The role requires versatility and adaptability, with assignments that may shift according to store operational needs. Front-end duties include bagging purchases, retrieving carts, and helping maintain an efficient checkout process. Other work may include stocking and organizing merchandise, fulfilling e-commerce orders, and assisting with floral and fresh-cut produce preparation and presentation. The GMC may work in grocery, e-commerce, produce, floral, or other store assignments. The position also involves safe operation of standard store equipment, collaboration with team members, and other assigned duties, including courtesy clerk responsibilities.
Requirements
- Must be at least 18 years of age.
- A valid Food Handler / Health Card is required.
- Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
- Friendly, helpful attitude with a focus on customer satisfaction and service.
- Ability to work well with a team, follow direction, and maintain a good attitude.
- Excellent oral and written communication skills, including the ability to communicate clearly and respectfully with customers and teammates.
- Basic math and reading skills for handling pricing, labels, equipment, and inventory.
- Good problem-solving abilities and attention to detail.
- Ability to stand, walk, bend, and kneel for four to eight hours per day and lift packages and other items weighing up to 50 pounds.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Must maintain integrity and comply with store policies and procedures, including safety standards and the collective bargaining agreement.
Nice To Haves
- High school diploma (preferred but not required).
Responsibilities
- Provide friendly, helpful, professional G.O.A.T. service and enhance customers’ shopping experience.
- Answer customer questions, help locate products and recommend products, and communicate out-of-stock issues or customer concerns to store management.
- Bag groceries carefully and efficiently, separate items appropriately, and offer or assist with loading groceries into customers’ vehicles.
- Gather shopping carts from the parking lot and organize them at store entrances.
- Open boxes and stock or refill shelves, displays, and end caps with general merchandise.
- Follow CAO bread procedures for working and writing bread orders.
- Build and maintain product displays according to store planograms, seasonal guidelines, and management direction.
- Regularly bale cardboard and keep the backroom clean, organized, and uncluttered.
- Maintain accurate, visible signage and pricing, including routine price changes.
- Keep aisles and display areas clean and safe; sweep floors, clean spills, and remove trash as needed.
- Receive online orders; accurately locate and inspect items for damage, defects, and freshness before packing.
- Promptly replace or report unavailable or damaged items and update customers about substitutions or delays.
- Pack items to prevent transport damage and clearly label orders for pickup.
- Communicate order progress and issues to store management.
- Carry or escort completed e-commerce orders from the store to customers’ vehicles.
- Cut, prepare, package, label, and price fresh-cut produce items.
- Stock and rotate produce to maintain freshness and attractive displays.
- Monitor product temperatures and maintain proper storage conditions.
- Maintain records of damaged and lost merchandise.
- Complete price changes and assist the Produce Manager with monthly inventory counts.
- Open, price, and stock floral merchandise and keep displays neat, attractive, and organized.
- Monitor floral inventory for freshness and quality and promptly remove wilted or damaged products.
- Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products, including routine price updates.
- Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
- Operate standard store equipment safely and efficiently in accordance with established safety protocols.
- Collaborate with team members to support smooth department operations and a positive customer experience.
- Perform other related assigned duties, including courtesy clerk duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
