General Merchandise Clerk

Stater Bros. Markets•Azusa, CA

14d•$17 - $24

About The Position

The General Merchandise Clerk (GMC) delivers G.O.A.T. (Greet, Observe, Assist, Thank) service and supports multiple areas of store operations. The role requires a versatile and adaptable individual who can perform varied tasks according to store needs. Front-end duties include bagging customer purchases, gathering shopping carts, and supporting an efficient checkout process. Other assignments may include stocking and organizing merchandise, fulfilling e-commerce orders, preparing fresh-cut produce, and assisting with floral operations. The GMC may be assigned to one or more departments, and responsibilities may shift based on operational needs. The position includes customer service, merchandising, order fulfillment, maintaining clean and safe work areas, and using standard store equipment safely. The hourly pay range is $17.10–$23.80; the successful candidate starts at step 1 of the pay scale under the collective bargaining agreement.

Requirements

Must be at least 18 years of age.
A valid Food Handler / Health Card is required.
Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
Friendly, helpful attitude focused on customer satisfaction and service.
Ability to work well within a team and follow direction with a good attitude.
Excellent oral and written communication skills, including the ability to communicate clearly and respectfully with customers and teammates.
Basic math and reading skills for handling pricing, labels, equipment, and inventory.
Good problem-solving abilities and attention to detail.
Ability to stand, walk, bend, and kneel for four to eight hours per day and lift packages and other items up to 50 pounds.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Must maintain integrity and adhere to store policies and procedures, including safety standards and the collective bargaining agreement.

Nice To Haves

High school diploma is preferred but not required.

Responsibilities

Provide friendly, helpful service while maintaining a professional demeanor and enhancing customers’ shopping experience through G.O.A.T. service.
Answer customer questions, help locate products and make recommendations, and communicate out-of-stock issues or customer concerns to store management.
Bag groceries carefully and efficiently, separate items properly, and offer or help customers load groceries into their vehicles.
Gather shopping carts from the parking lot and organize them at store entrances.
Open boxes and stock or refill shelves, displays, and end caps with general merchandise.
Follow CAO bread procedures for working and writing bread orders.
Build and maintain product displays according to store planograms, seasonal guidelines, and store management direction.
Bale cardboard and keep the backroom clean, organized, and free of clutter.
Maintain accurate, visible signage and pricing, including routine price changes.
Keep aisles and displays clean, safe, and free of hazards; sweep floors, clean spills, and remove trash as needed.
Receive online orders; locate and inspect items for damage, defects, and freshness before packing.
Promptly replace or report unavailable or damaged items and update customers about substitutions or delays.
Pack items to prevent damage during transport and clearly label orders for pickup.
Communicate order progress and issues to store management.
Carry or escort completed orders to customers’ vehicles for pickup.
Cut, prepare, package, label, and price fresh-cut produce for sale.
Stock and rotate merchandise to maintain freshness and attractive displays.
Monitor produce temperatures and maintain proper storage conditions.
Maintain logs and records of damaged and lost merchandise.
Complete price changes and assist the Produce Manager with monthly inventory counts.
Open, price, and stock floral merchandise, keeping displays neat, attractive, and organized.
Monitor floral inventory for freshness and quality and promptly remove wilted or damaged products.
Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products, including routine price updates.
Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
Operate standard store equipment safely and efficiently, following established safety protocols.
Collaborate with team members to support smooth department operations and excellent customer experiences.
Perform other related duties as assigned, including courtesy clerk duties.