General Merchandise Clerk

Stater Bros. Markets • West Covina, CA

7d • $17 - $24

About The Position

The General Merchandise Clerk (GMC) delivers G.O.A.T. (Greet, Observe, Assist, Thank) service and supports multiple areas of store operations. The role requires versatility and adaptability to perform tasks across the store as operational needs change. Front-end duties include bagging purchases, gathering shopping carts, and supporting an efficient checkout process. Other assignments may include stocking and organizing merchandise, building displays, fulfilling e-commerce orders, and preparing and presenting floral and fresh-cut produce items.

The GMC may be assigned to one or more departments or tasks. Responsibilities may shift based on store needs. The position operates standard store equipment and requires following safety protocols and store policies. The hourly pay range is $17.10–$23.80, representing the pay rates from step 1 to the maximum step under the collective bargaining agreement; the successful candidate starts at step 1.

Requirements

• Must be at least 18 years of age.
• Valid Food Handler / Health Card.
• Ability to work in a fast-paced environment and handle multiple tasks and responsibilities.
• Friendly, helpful attitude focused on customer satisfaction and service.
• Ability to work well with a team and follow direction with a good attitude.
• Excellent oral and written communication skills, with the ability to communicate clearly and respectfully with customers and teammates.
• Basic math and reading skills for handling pricing, labels, equipment, and inventory.
• Good problem-solving abilities and attention to detail.
• Ability to stand, walk, bend, and kneel for four to eight hours per day.
• Ability to lift packages and other items weighing up to 50 pounds.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Must maintain integrity and follow store policies and procedures, including safety standards and the collective bargaining agreement.

Nice To Haves

• High school diploma (preferred but not required).

Responsibilities

• Provide friendly, helpful, professional service and enhance customers’ shopping experience using G.O.A.T. (Greet, Observe, Assist, Thank).
• Answer customer questions, help locate products and make recommendations, and communicate out-of-stock issues or customer concerns to store management.
• Bag groceries carefully and efficiently, separate items appropriately, and offer or assist with loading groceries into customers’ vehicles.
• Gather shopping carts from the parking lot and organize them at store entrances.
• Stock and refill shelves, displays, and end caps with general merchandise; follow CAO bread procedures for working and writing bread orders.
• Build and maintain product displays according to store planograms and seasonal guidelines.
• Bale cardboard and keep the backroom clean, organized, and free of clutter.
• Maintain accurate, visible signage and pricing, including routine price changes.
• Keep aisles and display areas clean and safe; sweep floors, clean spills, and remove trash as needed.
• Receive online orders; locate and inspect items for damage, defects, and freshness before packing.
• Replace or report unavailable or damaged items promptly and update customers about substitutions or delays.
• Pack and label e-commerce orders appropriately for pickup and communicate order progress or issues to store management.
• Carry or escort completed e-commerce orders to customers’ vehicles.
• Cut, prepare, package, label, and price fresh-cut produce items.
• Stock and rotate merchandise to maintain freshness and attractive displays; monitor product temperatures and maintain proper storage conditions.
• Maintain records of damaged and lost merchandise, complete price changes, and assist the Produce Manager with monthly inventory counts.
• Open, price, and stock floral merchandise; maintain neat, attractive displays and remove wilted or damaged products.
• Place floral and GMC produce point-of-sale signs, tags, and promotional materials, including routine price updates.
• Support the Produce department by stocking and maintaining the salad wall and other GMC produce items.
• Operate standard store equipment safely and efficiently in accordance with established safety protocols.
• Collaborate with team members to support smooth department operations and a positive customer experience.
• Perform other assigned related duties, including courtesy clerk duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed