Fremont - General Manager

Philz Coffee•Fremont, CA

About The Position

Philz General Managers provide frontline leadership to all Team Members and are responsible for the financial health of their store. They establish and cultivate a store culture aligned with Philz’s core values and mission of Bettering People's Day, lead by example, deliver quality results, and recognize and develop future Philz leaders. GMs support strategic initiatives focused on culture, community, and store operations. The role involves interacting daily with customers and employees, training and developing team members, creating opportunities for professional development, and fostering a work environment that supports exceptional customer service and authentic interactions. General Managers set goals and expectations, manage performance and incentives, hold the team accountable for results, and partner with district recruiting to attract, develop, and retain diverse, high-performing talent. Philz describes its workplaces as inclusive, fun, creative, and vibrant, with flexibility in scheduling. Prior barista experience is not required; training will be provided. The role requires a Food Manager certification from prior experience or completion of Philz Coffee’s certification within the first 30 days of employment.

Requirements

At least 3 years of experience managing a fast-paced, high-volume, customer service-oriented business, preferably in food service or retail.
Proven experience managing the financial health of retail operations, including P&L oversight, driving revenue, and managing costs.
Proven ability to create an inclusive and dynamic team and work environment.
Be proactive and self-starting, with the ability to work independently and as part of a team.
Solid business acumen.
Proven ability to recruit, motivate, train, and retain a team.
Strong verbal and written communication skills.
Strong organizational and time-management skills.
Have a Food Manager certification from prior work experience or successfully complete Philz Coffee’s Food Manager certification within the first 30 days of employment.
Ability to operate a variety of machines, tools, and equipment.
Visual acuity to make general observations regarding safety and accuracy of work.
Ability to remain stationary for a minimum of 3 hours; stand, walk, stoop, and kneel; lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively; grasp, finger, and reach; and exchange information by spoken word.

Nice To Haves

Experience in a food service or retail setting.

Responsibilities

Provide frontline leadership to all Team Members and oversee the financial health of the store.
Establish and cultivate a store culture aligned with Philz’s core values and mission.
Lead by example through a strong work ethic and a commitment to quality results.
Recognize and develop future Philz leaders.
Support strategic initiatives focused on culture, community, and store operations.
Interact daily with customers and employees to inspire and contribute to the store experience.
Train and develop team members and provide opportunities for professional development.
Create a work environment that supports exceptional customer service and authentic interactions while maximizing store financial performance.
Set goals and expectations, align performance and incentives, manage performance issues, and hold the team accountable for results.
Partner with the district recruiter to attract, develop, and retain diverse, high-performing talent.