Fremont - General Manager

Philz Coffee•Fremont, CA

10h•$32 - $36

About The Position

Philz General Managers provide frontline leadership to all Team Members and are responsible for the store’s financial health. They establish and cultivate a store culture aligned with Philz’s core values and mission of Bettering People’s Day. GMs lead by example, deliver quality results, and recognize and develop future leaders while supporting strategic initiatives focused on culture, community, and operations. The role involves working directly with customers and employees, building and developing a strong team, maximizing store financial performance, setting expectations and managing performance, and partnering with a district recruiter to attract and retain diverse talent. Philz welcomes candidates who are passionate about people and willing to learn; prior barista experience is not required. The position requires either an existing Food Manager certification or successful completion of Philz’s Food Manager certification within the first 30 days of employment. The stated starting base hourly rate is $32.19–$36.19, and the role is eligible for a performance-based Philz Bonus Program. The posting also lists medical, dental, vision, and other benefits and support programs.

Requirements

At least 3 years of experience managing a fast-paced, high-volume, customer-service-oriented business, preferably in food service or retail.
Proven experience managing the financial health of retail operations, including P&L oversight, revenue growth, and cost management.
Ability to create an inclusive and dynamic team and work environment.
Proactive self-starter able to work independently and as part of a team.
Solid business acumen.
Ability to recruit, motivate, train, and retain a team.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Existing Food Manager certification from prior work experience, or ability to successfully complete Philz Coffee’s certification within the first 30 days of employment.
Ability to operate a variety of machines, tools, and equipment; make general visual observations for safety and accuracy; remain stationary for at least 3 hours; stand, walk, stoop, and kneel; lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively; grasp, finger, and reach; and communicate spoken information.

Nice To Haves

Experience in a food service or retail setting.
Prior barista experience is not required; willingness to learn is welcomed.

Responsibilities

Provide frontline leadership to store Team Members and take responsibility for the store’s financial health.
Create and cultivate a store culture aligned with Philz’s core values and mission.
Interact daily with customers and employees to inspire them and contribute to the customer experience.
Train and develop Team Members and provide opportunities for professional development.
Maximize store financial performance by creating a work environment that enables exceptional customer service and authentic interactions.
Set goals and expectations, align performance and incentives, manage performance issues, and hold the team accountable for results.
Partner with the district recruiter to attract, develop, and retain diverse, high-performing talent.
Obtain or complete Philz Coffee Food Manager certification within the first 30 days of employment.