General Manager I - Store 7679 - Grayling, MI

Advance Auto Parts•Grayling, MI

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role inspires and develops the store team, helps customers succeed, grows the business with integrity, and maintains an understanding of store systems, automotive systems, and parts. The General Manager supports DIY customers with parts knowledge, troubleshooting, and project assistance, while developing Professional Customer relationships and growing related programs. The position is accountable for financial metrics, service standards, and store appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales goals, and other business demands. The schedule is based on the needs of the business.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work assorted days, evenings, and weekends as needed.
Ability to communicate effectively, build strong relationships with Customers, peers, and upper management, and speak and write English.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to locate and stock parts; learn and use parts lookup, sourcing, store systems, operational processes, inventory systems, and equipment.
Safety knowledge and skills.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.
Ability to perform the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to use Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including developing Customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train on project and product quality recommendations, operational processes and procedures, testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Review and analyze profit and loss statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.
Locate and stock parts and source parts from special orders, FDO, second sources, and other locations.