General Manager

Destination Pet, LLC • Greensboro, NC

16d • $48,000 - $60,000 • Onsite

About The Position

The General Manager leads the day-to-day operations of a Destination Pet center, building a culture that delivers exceptional experiences for pets, pet parents, and team members. The role is accountable for business performance, team development, operational excellence, customer service, and the health, safety, comfort, and well-being of pets. The General Manager partners with Destination Pet Support Teams—including Operations, Human Resources, Marketing, Facilities, Finance, and Legal—to maintain a safe, efficient, welcoming environment and improve center performance. This position is for Ruff Housing Greensboro and reports to the District Director.

Requirements

• Experience as a people leader, including coaching, mentoring, and developing teams.
• Strong operational mindset and ability to balance customer service with business performance.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Confidence in decision-making, problem-solving, and managing multiple responsibilities.
• Ability to build trust with team members, clients, and business partners.
• Experience managing budgets, labor, payroll, inventory, and overall business performance.
• Effective, professional communication with people at all levels of the organization.
• Passion for creating an outstanding experience for pets and their families.
• Willingness to lead by example and provide hands-on support to the team.
• Ability to work evenings, weekends, and holidays when business needs require.
• Ability to frequently lift up to 40 pounds; stand, walk, bend, climb stairs, and remain active throughout the workday.
• Ability to safely handle dogs on leashes and work around pets of varying sizes and temperaments.
• Comfort working around animal dander, pet waste, cleaning products, disinfectants, varying noise levels, pet hair, animal odors, and occasional accidents.
• Comfort using computers, point-of-sale systems, and multi-line phone systems.

Responsibilities

• Lead daily center operations and ensure a safe, clean, exceptional experience for pets, clients, and team members.
• Recruit, hire, onboard, coach, develop, and retain a high-performing team while fostering a positive, accountable culture.
• Create schedules that balance service needs with labor budgets.
• Manage payroll, labor costs, and staffing levels, including timely payroll approval.
• Manage budgets, review operational reports, monitor key performance indicators, and identify opportunities for growth.
• Oversee inventory, purchasing, and vendor relationships.
• Resolve customer concerns, build relationships with pet parents, and ensure consistent service excellence.
• Ensure compliance with company policies and applicable federal, state, and local employment and safety regulations, including OSHA, EEOC, ADA, and wage and hour requirements.
• Conduct performance evaluations, provide ongoing coaching, and create development opportunities for team members.
• Partner with Support Teams to execute operational initiatives and improve center performance.
• Maintain the facility, equipment, and technology systems.
• Manage cash handling, deposits, and financial controls.
• Develop and execute local marketing initiatives, community partnerships, and social media engagement.
• Monitor the health, safety, comfort, and well-being of every pet in the center's care.
• Support the team wherever needed and perform other duties as assigned.

Benefits

• Quarterly bonus opportunities.
• Medical, dental, vision, and life insurance, plus short- and long-term disability coverage.
• 401(k) with company match.
• Generous paid time off.
• Discounts on Destination Pet services.
• Career growth opportunities across the Destination Pet network.
• A collaborative, people-first culture with opportunities to make a meaningful impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed