General Manager - Reno, NV

Paul Davis•Reno, NV

19h

About The Position

Paul Davis Restoration is seeking a dynamic, results-driven General Manager to lead daily operations, drive business growth, and ensure exceptional service delivery in Reno, Nevada. The role oversees all aspects of the business, including operations, financial performance, team leadership, and customer satisfaction. The ideal candidate has experience in restoration, construction, or a related service-based industry and can thrive in a fast-paced, high-accountability environment. The General Manager leads operations across departments, monitors project and financial performance, develops leaders and teams, supports sales and business development, and ensures customers receive high-quality service. The role also upholds franchise standards, company policies, insurance program requirements, and Paul Davis values, while representing the company professionally in the community and industry.

Requirements

At least 5 years of leadership experience in restoration, construction, or a related service-based industry or field.
Strong understanding of restoration operations, including mitigation and reconstruction estimating; Xactimate experience is preferred.
Experience with project management, business development, and customer service in a fast-paced environment.
Proven ability to lead, coach, and develop high-performing teams.
Strong communication, problem-solving, situational leadership, and organizational skills.
Ability to manage multiple projects and priorities simultaneously.
Solid financial acumen, including the ability to read and manage financial statements, budgets, and performance metrics.
Proficiency in Microsoft Office, including Outlook, Word, and Excel, and ability to learn and operate industry systems such as RMS and Xactimate.
Professional demeanor, composure under pressure, and ability to handle sensitive information confidentially.
Valid driver’s license with a clean driving record in accordance with company and insurance requirements.
Ability to successfully pass a criminal background check, consistent with applicable Colorado law.
Experience in project management, estimating, or operations within a service-based or construction environment.

Nice To Haves

Bachelor’s degree in Construction Management, Business Management, or a related field.
5–10 years of experience in restoration or construction.
Experience with sales and business development.
IICRC certifications such as WRT or ASD.
Formal leadership development or management training.

Responsibilities

Lead daily operations across departments to ensure efficiency, quality, and on-time project delivery.
Monitor WIP, backlog, and job performance; address gaps and drive continuous improvement.
Ensure strong communication and alignment across all teams.
Own P&L, budgeting, and expense control.
Monitor cash flow, accounts receivable, and overall financial health.
Partner with finance and leadership to review performance and drive profitability.
Develop high-performing team members and coach leaders through one-on-ones, GS&Rs, and performance conversations.
Build an accountable, engaged, and team-oriented culture.
Partner with sales and marketing to drive revenue and market growth.
Review performance, refine strategy, and participate in business development efforts.
Maintain strong relationships with insurance partners and referral sources.
Ensure high customer satisfaction and quality across all projects.
Resolve escalated customer issues quickly and professionally.
Ensure adherence to franchise standards, company policies, and insurance program requirements.
Maintain participation in key carrier and TPA programs.
Lead with integrity and uphold Paul Davis values, mission, and service standards.
Represent the company professionally in the community and industry.