General Manager - Reno, NV

Paul Davis•Reno, NV

About The Position

Paul Davis Restoration is seeking a dynamic, results-driven General Manager to lead the Reno, Nevada operation. The General Manager oversees all aspects of the business, including daily operations, financial performance, team leadership, business growth, and customer satisfaction. The role calls for a strong leader with experience in restoration, construction, or a related service-based industry who can thrive in a fast-paced, high-accountability environment. The General Manager leads operations across departments, monitors work in progress, backlog, and job performance, and drives efficiency, quality, and timely project delivery. The role owns P&L, budgeting, expense control, cash flow, accounts receivable, and overall financial health, while partnering with finance and leadership to improve profitability. It also includes developing team members and leaders, supporting sales and marketing, maintaining relationships with insurance partners and referral sources, resolving escalated customer issues, ensuring compliance with franchise, company, and insurance program requirements, and representing the company in the community and industry. The position is based in Reno, NV. Relocation assistance is available.

Requirements

At least 5 years of leadership experience in restoration, construction, or a related service-based field.
Strong understanding of restoration operations, including mitigation and reconstruction estimating; Xactimate experience is preferred.
Experience in project management, business development, and customer service in a fast-paced environment.
Proven ability to lead, coach, and develop high-performing teams.
Strong communication, problem-solving, situational leadership, and organizational skills.
Ability to manage multiple projects, priorities, and responsibilities simultaneously.
Solid financial acumen, including the ability to read and manage financial statements, budgets, and performance metrics.
Proficiency in Microsoft Office (Outlook, Word, and Excel) and ability to learn and operate industry systems such as RMS and Xactimate.
Professional demeanor, composure under pressure, and ability to handle sensitive information confidentially.
Valid driver's license with a clean driving record in accordance with company and insurance requirements.
Ability to successfully pass a criminal background check, consistent with applicable Colorado law.
Experience in project management, estimating, or operations within a service-based or construction environment.

Nice To Haves

Bachelor’s degree in Construction Management, Business Management, or a related field.
5–10 years of experience in restoration or construction.
Experience with sales and business development.
IICRC certifications, such as WRT or ASD.
Formal leadership development or management training.
Xactimate experience.

Responsibilities

Lead daily operations across departments to ensure efficiency, quality, and on-time project delivery.
Monitor work in progress, backlog, and job performance; address gaps and drive continuous improvement.
Ensure strong communication and alignment across teams.
Own P&L, budgeting, and expense control.
Monitor cash flow, accounts receivable, and overall financial health.
Partner with finance and leadership to review performance and drive profitability.
Develop high-performing team members and coach leaders through regular one-on-ones, GS&Rs, and performance conversations.
Build an accountable, engaged, and team-oriented culture.
Partner with sales and marketing to drive revenue and market growth; review performance, refine strategy, and participate in business development.
Maintain strong relationships with insurance partners and referral sources.
Ensure high customer satisfaction and quality across projects, resolving escalated issues quickly and professionally.
Ensure adherence to franchise standards, company policies, and insurance program requirements, and maintain participation in key carrier and TPA programs.
Uphold Paul Davis values, mission, and service standards, and represent the company professionally in the community and industry.