General Manager

Stars and Strikes•Summerville, SC

16d

About The Position

Stars and Strikes Entertainment Center is seeking an energetic, guest-service-focused General Manager to lead a high-volume family entertainment center. The General Manager oversees all aspects of center operations, including bowling, food and beverage, and arcade, and is accountable for meeting or exceeding revenue and cost objectives. The role includes hiring, training, and motivating team members while ensuring guest-service levels exceed expectations. The General Manager leads a salaried management team of 8–10 and oversees 120–150 hourly team members. They work with department managers and corporate staff to achieve financial and operational goals, maintain company standards, and implement revenue-driving initiatives.

Requirements

Two or more years of experience in general management.
Experience in a high-volume environment.
Willingness to work a flexible schedule based on business needs, including weekends and holidays.
Previous experience managing costs, including labor costs.
Outgoing and energetic, with a passion for guest service and willingness to learn the business.

Nice To Haves

Experience in hospitality and/or food and beverage.

Responsibilities

Oversee day-to-day operations of the center.
Develop location-based goals and initiatives that support business strategy and corporate goals.
Ensure adherence to core standards, HR policies, training, and safety requirements.
Evaluate and improve operational and financial performance.
Analyze the P&L and oversee department managers to achieve revenue goals across all categories.
Ensure proper cash-handling procedures and transaction processes.
Develop and implement upselling opportunities.
Train and manage department managers to ensure product and guest-service standards are met throughout the location.
Work with department managers and corporate staff to implement revenue-driving initiatives, including league sales and development, seasonal promotions, and restaurant promotion.
Lead a salaried management team of 8–10.
Oversee 120–150 hourly team members and help ensure guests' expectations are exceeded.
Hire, train, and motivate team members.