Solfina Bar & Terrace General Manager

Pyramid Global Hospitality•Naples, FL

13d•Onsite

About The Position

The General Manager is responsible for the overall leadership, financial performance, guest experience, and operational success of Solfina Bar & Terrace. This role oversees all front-of-house operations, beverage programming execution, entertainment activations, and team leadership while partnering closely with culinary leadership to deliver an exceptional food and beverage experience. As the face of Solfina, the General Manager is responsible for creating a vibrant social atmosphere, building guest loyalty, developing team members, and driving revenue growth through exceptional hospitality, innovative programming, and operational excellence.

Requirements

Minimum 5 years of progressive restaurant or bar management experience.
Proven experience leading high-volume beverage-focused operations.
Strong food, beverage, wine, and spirits knowledge.
Proven leadership and team development abilities.
Strong financial and operational acumen.
Excellent guest relations and communication skills.
Ability to thrive in a fast-paced social dining environment.

Nice To Haves

Luxury hotel, resort, rooftop, nightlife, or upscale restaurant experience preferred.

Responsibilities

Lead and develop all front-of-house team members and leaders.
Foster a culture of hospitality, energy, accountability, and guest engagement.
Recruit, train, coach, and retain high-performing team members.
Conduct performance evaluations and development planning.
Serve as the visible leader during peak business periods and special events.
Create a welcoming and energetic atmosphere that encourages repeat visitation.
Develop strong relationships with resort guests, local patrons, and VIP clientele.
Oversee service execution and ensure luxury hospitality standards are consistently achieved.
Resolve guest concerns professionally and proactively.
Ensure Solfina delivers memorable experiences during dining, social, and entertainment periods.
Partner with beverage leadership to execute an innovative cocktail, wine, and spirits program.
Drive beverage sales through training, promotions, and guest engagement.
Oversee entertainment programming, live music, themed events, and seasonal activations.
Collaborate with marketing teams to position Solfina as a premier dining and nightlife destination.
Achieve revenue, profitability, labor, and expense targets.
Monitor daily financial performance and operational metrics.
Manage labor productivity and scheduling.
Analyze business trends and implement strategies to maximize sales and profitability.
Participate in budgeting, forecasting, and business planning.
Oversee all daily dining room, bar, terrace, and lounge operations.
Maintain exceptional cleanliness, safety, and presentation standards.
Ensure compliance with health, sanitation, alcohol service, and company policies.
Coordinate closely with culinary leadership to deliver seamless service experiences.
Ensure all opening, closing, and operational procedures are executed consistently.
Utilize Hilton-approved systems, reporting tools, reservation platforms, and POS systems.
Monitor guest feedback and operational performance metrics.
Ensure compliance with company technology and operational standards.