General Manager (Waterford, MI)

Westlake Ace Hardware•Waterford, MI

23h•Onsite

About The Position

The General Manager is responsible for ensuring superior customer service, developing associates at all levels, driving sales and profitability, and managing expenses and payroll budgets effectively. The role oversees store operations, inventory management, merchandising, compliance with Westlake policies and procedures, and the store’s profit and loss performance. The General Manager also supports hiring, training, associate development, loss prevention, safety, and community involvement. Ace Retail Group is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. It operates more than 250 neighborhood stores and is headquartered in Lenexa, Kansas, and Farmington Hills, Michigan. The company’s stated core values are Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork.

Requirements

High school diploma or GED equivalent.
Previous retail management experience.
Ability to stand, walk, lift up to 25 pounds, and climb.
Ability to exhibit and incorporate the company’s Core Values—Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork—into daily decisions and interactions.

Nice To Haves

Hardware experience preferred.

Responsibilities

Represent Westlake Ace Hardware positively and provide friendly, proactive customer service, including greeting and thanking customers, responding to calls and pages, addressing complaints, and helping resolve customer problems.
Maintain excellent product knowledge and familiarity with the store layout and product locations.
Supervise the general operations of the store and help maintain a positive, professional, and safe work environment.
Order and maintain appropriate product inventory levels in line with profitability objectives; monitor inventory shrink and take corrective action.
Manage preventative maintenance and repairs to protect and maximize the use of the building, fixtures, and equipment.
Ensure merchandise receiving, checking in, stocking, and back-stock maintenance are completed properly.
Oversee the daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise areas; assist with general store maintenance.
Ensure forklift operations and receiving are conducted safely and efficiently.
Ensure weekly price changes, monthly cycle counts, negative on-hand reports, and current store signage are completed.
Maintain a clean and orderly sales floor, including end caps and advertised merchandise; ensure ad signage and products are ready for customers.
Ensure special orders and rain checks are handled properly.
Manage store profit and loss and related reports; assist the District Manager with sales and expense budgeting.
Manage payroll and other controllable expenses and implement Store Support programs.
Attend trade shows and seminars with company guidance; support district special projects as assigned by the District Manager.
Ensure successful loss prevention, safety, and internal audits.
Conduct weekly management staff meetings and ensure associates receive effective training and development.
Recruit, hire, schedule, review, reward, coach, and support the advancement of store associates, including management staff.
Recruit prospective associates for potential management positions throughout Westlake Ace Hardware.
Contribute to the local community through civic organizations and community-minded involvement.
Encourage associates to improve merchandising, control expenses, and increase sales; lead by example and remain approachable to associates and customers.
Perform other duties as assigned.