General Manager

Solen Software Group

15d • $160,000 - $200,000 • Remote

About The Position

Teletask is seeking a General Manager to lead the next phase of growth for its public-sector communications software business. The role owns the business’s P&L, growth, product direction, key customer relationships, and team. The General Manager runs the business day to day, reporting to a Solen Portfolio Leader or Operating Partner and operating within Solen’s business systems and agreed targets.

The role is accountable for business performance, including revenue, gross margin, EBITDA, net revenue retention, and cash; building repeatable sales and retention motions; setting pricing and product direction; and identifying acquisition opportunities. The General Manager will lead a team of 5–10 across sales, client services, product, and operations, working closely with product and engineering leads and drawing on Solen functional support in marketing, pricing, finance, talent, and AI.

The position is remote in the US and full-time. Teletask serves government and public health agencies with automated communications and digital workflows, with a major presence in WIC programs. The role offers ownership of the business and its P&L, autonomy within Solen’s systems and targets, and a long-term operating horizon.

Requirements

• At least 8 years of experience in operations, sales, business development, or general management, including at least 5 years in the industry or selling into it.
• Fluency in government health and human services programs, including how they operate, who buys, and how they are funded.
• Experience owning a P&L or functional budget and ability to discuss its figures and reported monthly metrics.
• Documented multi-year revenue growth personally owned, with before-and-after numbers.
• Experience personally closing and expanding major accounts, with customer references in the vertical.
• Experience hiring and, when needed, replacing direct reports.
• Hands-on industry operating experience and ability to work across strategy, customer escalations, and product roadmap trade-offs.
• Ability to lead as a player-coach and generate strong results from a small team through systems.
• Commercial credibility in selling, retaining, and expanding accounts personally.
• A numbers-driven approach to prioritizing roadmap items, initiatives, and hires, with a long-term perspective.
• Principled leadership and willingness to operate using Solen’s business systems and principles.

Nice To Haves

• Experience buying or selling B2B software to customers in the industry.
• Experience leading price increases, packaging changes, churn reduction, or product repositioning.
• Experience sourcing, diligencing, or integrating an acquisition.
• Industry visibility through speaking, associations, analyst relationships, or a recognized network.
• Experience building and delivering a multi-year operating or value creation plan with stated targets.
• Experience deploying AI in a business function or product.
• Understanding of state and local health department procurement, including RFPs, statewide contracts, and reseller channels.

Responsibilities

• Own the full P&L, including revenue, gross margin, EBITDA, net revenue retention, and cash.
• Run a monthly operating cadence, track KPIs and forecast against plan, and report results and actions to the Solen Portfolio Leader.
• Improve the business’s Business Health Score tier and Rule of 40, and deliver EBITDA growth toward Solen’s Yearly Operations Goal.
• Lead budgeting and forecasting, applying ROI discipline to initiatives and hiring.
• Grow ARR at a double-digit annual rate through new customers, expansion, pricing, and retention.
• Own the sales pipeline from initial contact through signed agreement across agency, state IT, operations, and procurement stakeholders.
• Build a repeatable sales playbook covering ideal customer profile, outreach, discovery, proposals, and RFP responses.
• Set pricing, packaging, contract terms, and price increases based on customer usage and business needs.
• Identify at-risk accounts and lead retention efforts to reduce churn.
• Map, source, and qualify potential acquisition targets and support add-on integration.
• Develop a 1–3 year industry thesis covering regulation, workflows, buyers, and technology.
• Translate industry and customer needs into an ROI-ranked product roadmap, partnering with product and engineering leads on delivery and identifying adjacent workflows.
• Personally manage executive relationships with top accounts, including renewals, escalations, and major expansions.
• Coordinate client services, onboarding, and product teams to increase customer adoption and expansion.
• Represent Teletask at WIC, public health, and government technology conferences and associations, working with Solen Marketing on brand materials and web presence.
• Lead a team of 5–10; hire, develop, and replace team members as needed, build documentation and cross-training, and ensure key seats are effectively staffed.
• Drive AI adoption across functions and develop revenue-generating AI product capabilities.
• Own and deliver the multi-year value creation plan.
• During the first 90 days, meet major agency accounts, take over founder-held relationships, map customer opportunities and risks, learn the P&L, establish operating cadence, assess the team and processes, create an initial outbound sales playbook, and draft an industry thesis and AI opportunity shortlist.
• Within the first 12 months, deliver double-digit ARR growth in line with the value creation plan, improve the Business Health Score tier, keep EBITDA contribution on track, implement usage-based pricing at renewals, deliver an ROI-ranked roadmap, strengthen key-seat coverage and documentation, establish outbound sales, qualify add-on targets, and keep the value creation plan on track.

Benefits

• Ownership of a profitable software business and its P&L from day one.
• Autonomy to build the commercial engine, processes, and team within Solen’s business systems and targets.
• A long-term business horizon with no forced exit.
• Direct coaching from a Portfolio Leader and access to the portfolio, best-practice guilds, and functional leads across vertical software.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed