General Manager

Starbird Chicken•Palo Alto, CA

2d•Onsite

About The Position

Who We Are: At Starbird, we’re not just serving crispy, crave-worthy chicken — we’re redefining what fast casual can be. We believe food should be fresh, flavorful, and feel-good — and the same goes for how we treat our people. As a rapidly scaling restaurant brand expanding corporate and franchise locations, our people systems must be as strong as our food and hospitality. We are building operational infrastructure that is compliant, data-driven, scalable, and designed for long-term growth. Role Overview Lead your restaurant like a CEO as Starbird continues rapid growth. You are the operational engine and hospitality leader, responsible for overall performance, guest satisfaction, team development, and strong financial results. This is a build-and-scale role requiring operational rigor, internal controls, adaptability, and a balance of compliance and exceptional guest experience.

Requirements

Background in hospitality, service, and people/metrics management
7+ years managing fast-paced, growth-driven restaurants
5+ years hiring, developing, and managing teams
Proven ability to grow business and build guest loyalty
Experience with restaurant software (Harri, Paylocity, OPUS, Google Workspace, Microsoft Office)
Experience implementing complex systems and processes
Strong communication skills
Ability to multitask, adapt quickly, and deliver operational excellence

Nice To Haves

Spanish bilingual a major plus

Responsibilities

Ensure high standards for food, beverage, hospitality, and service recovery
Maintain strong floor presence, personalize guest interactions, and anticipate guest trends
Uphold company policies and all regulatory requirements
Manage Harri and Paylocity; ensure accurate timekeeping and acknowledgements
Oversee cash handling, credit controls, and inventory management
Own P&L performance, revenue growth, cost control, and profitability
Lead daily restaurant, catering, and third-party delivery operations
Ensure accurate staffing, clear scheduling, and consistent service standards
Maintain inventory procedures and drive operational improvements
Recruit, hire, onboard, and mentor managers and team members
Build bench strength and deliver ongoing coaching and training
Ensure accurate timecards, clear schedules, and effective labor management
Execute local and national promotions, events, and limited-time offers
Support group business, site visits, and client interactions
Elevate guest satisfaction through team development and product quality
Collaborate with Marketing, Technology, Culinary, People & Culture, and Finance
Execute brand initiatives, LTO rollouts, training programs, and technology enhancements