General Manager

Mammoth Holdings LLC•Des Moines, IA

5h•Onsite

About The Position

Each of our sites is a unique representation of the service that we love providing to customers, and the culture that drives us to do so each day. As a General Manager, you’ll get an opportunity build and develop the teams that we're known for at Mammoth Holdings. You’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance, maintaining our top-of-the line car washes, and though these, delivering a stellar customer experience. If's a dynamic leader with a proven track record of driving growth, optimizing team performance, and delivering exceptional customer service, then you're who we want to apply to this role. We view General Managers as ambassadors of our brand to their surrounding communities, so if you have a true entrepreneurial spirit and are eager to help build our presence in your community, then you'll thrive here. You'll be rewarded as such as well - our General Managers participate in a lucrative bonus program that can earn up to six figures annually. You’ll work closely with your regional Director of Operations to implement local sales strategies (through both design and training), optimize site performance, and ensure your team is delivering on our commitment to quality service. This is an exciting opportunity to lead a site, collaborate with multiple teams, and drive the success of a growing company in an important leadership position.

Requirements

Proven ability to lead operations, preferably in a high-volume, customer-focused service environment.
Commitment to a sales-driven culture.
Experience leading and training teams to promote sales initiatives through superb customer service.
Talent for optimizing team performance, coaching and developing team members to achieve their best.
Skilled in engaging in sales and marketing strategies to drive customer growth and improve a site's online reputation.
Skilled at adapting quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success.
Excellent communication skills.
Experience leading cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals.
Experience in managing and resolving damage claims.
Experience overseeing procurement of site supplies.
Experience maintaining high standards for site condition.
Leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities.
Passionate about community engagement and representing the company in local outreach and marketing efforts.
Driven to maintain a high standard of customer service.
Track record of building and leading strong, cohesive teams.
Eagerness to learn and grow with the company.

Nice To Haves

Entrepreneurial spirit.
True entrepreneurial spirit and are eager to help build our presence in your community.

Responsibilities

Oversee operations at a site level, ensuring everything runs smoothly.
Manage team performance.
Maintain car washes.
Deliver a stellar customer experience.
Implement local sales strategies (through both design and training).
Optimize site performance.
Ensure the team is delivering on the commitment to quality service.
Collaborate with multiple teams.
Drive the success of a growing company.
Lead operations, preferably in a high-volume, customer-focused service environment.
Lead and train teams to promote sales initiatives through superb customer service.
Optimize team performance, coaching and developing team members to achieve their best.
Engage in sales and marketing strategies to drive customer growth and improve a site's online reputation.
Adapt quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success.
Lead cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals.
Manage and resolve damage claims.
Oversee procurement of site supplies.
Maintain high standards for site condition.
Empower team members, rather than micromanaging responsibilities.
Engage in community outreach and marketing efforts.
Maintain a high standard of customer service.
Build and lead strong, cohesive teams.
Perform all other duties and tasks as assigned by the supervisor/manager to meet business needs.
Collaborate with the team to ensure supplies and parts were properly managed and replenished.
Flex labor schedules dynamically to accommodate periods of high demand, optimizing site performance.
Work closely with technical support teams to address and resolve operational challenges.
Play a key role in recruiting new team members, ensuring the site is fully staffed with top talent.
Lead initiatives to improve the site's online reputation by encouraging positive Google reviews and engaging with customers.
Represent the company at local events, fostering community relationships and driving brand awareness.
Implement targeted sales and marketing strategies, increasing local customer traffic and growing membership.
Maintain a site that was consistently in “show-ready” condition, ensuring every customer’s experience was exceptional.