General Manager - StudioRes by Marriott Phoenix North-Happy Valley

Concord Hospitality Enterprises•Phoenix, AZ

2d•Onsite

About The Position

Common Oaks Lodging, a division of Concord Hospitality, is seeking an experienced hotel leader to manage the soon-to-open, 124-room StudioRes by Marriott Phoenix North-Happy Valley property in Arizona. The General Manager serves as the property's primary strategic business leader, overseeing all aspects of operations, property performance, sales and marketing strategy, profitability, revenue generation, and development and execution of property-wide strategies. The role also reinforces StudioRes and Marriott culture, supports brand service initiatives, and works to meet or exceed guest expectations while developing strong associate teams. The General Manager leads service quality, staffing and labor management, revenue and cost control, reporting, owner communications, associate performance reviews, training, and human resources activities. The position includes frequent work in outdoor weather and wet or humid conditions, occasional exposure to mechanical parts, fumes, airborne particles, and chemicals, frequent travel within the local community, and infrequent travel to other cities that may involve air travel. The role is in person and has a schedule that may include 8- or 10-hour shifts, daytime or evening hours, Monday through Friday, and weekends as needed.

Requirements

At least three years of related hospitality management experience.
Three years of experience managing Marriott full-service or select-service properties; extended-stay experience is preferred.
Experience with revenue management.
Professional oral and written communication skills.
Ability to supervise, motivate, and assist with disciplining employees.
Ability to assist with hiring and training new employees.
Ability to work in a high-energy, demanding environment and under pressure.
Strong organization and leadership skills; ability to work as part of a team.
Effective problem-solving ability.
Ability to read and speak English and understand simple instructions, correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group settings.
Ability to communicate professionally with guests, associates, supervisors, and others.
Ability to organize projects, prioritize multiple tasks, and meet deadlines.
Ability to manage and direct staff in daily work.
Four-year degree highly preferred.

Nice To Haves

Extended-stay hotel experience.
Basic computer and software knowledge, including email, word processing, and spreadsheets.
Lightspeed knowledge.
Conversational Spanish.

Responsibilities

Ensure service programs are in place and carried out, and provide timely feedback to management and hourly associates on service and operational standards.
Review and follow up on guest satisfaction survey scores and comments.
Establish clear management-team responsibilities and ensure coverage and oversight throughout the day.
Inspect public spaces, grounds, work areas, and kitchens for cleanliness, sanitation, and maintenance standards.
Manage labor allocation across departments to support the labor budget and profitability goals.
Delegate operational responsibilities and projects to appropriate associates.
Prepare for quality assurance audits.
Use the property's sales and marketing advantages relative to competitors, reinforce associate selling strategies, and develop new revenue opportunities through property amenities.
Measure, analyze, and communicate performance using financial and non-financial data, including controllable costs, sales revenue, guest satisfaction, and associate engagement.
Manage controllable costs for rooms, housekeeping, events, and food and beverage operations, and maintain revenue management goals.
Consolidate period-end reports and review revenue management reports, including demand, pricing, rate/value, and market benchmarking reports.
Keep brand leadership and owners informed about financial performance, guest satisfaction, and associate engagement; prepare and present performance reports.
Conduct annual business reviews, participate in ad hoc owner calls, and respond to owner requests.
Conduct associate performance reviews and check-ins, and support ongoing manager development through coaching and stretch assignments.
Deliver associate training and facilitate activities that communicate and reinforce the property's culture.
Handle day-to-day human resources transactions, including compensation actions and hiring requisitions.
Hire, mentor, train, motivate, supervise, and manage staff toward strong operational and customer service results.

Benefits

Competitive wages.
Medical insurance after 7 days.
Dental insurance after 7 days.
Vision insurance after 7 days.
Health care and dependent care flexible spending accounts.
Employer-paid basic life and AD&D insurance.
Employer-paid long-term disability.
Optional employee-paid voluntary benefits, including short-term disability, buy-up long-term disability, supplemental life insurance, and dependent life insurance.
401(k) savings plan.
Paid time off.
Training and development opportunities.
Employee recognition programs.
A working environment that supports work-life harmony and personal development.