General Manager - Hixson 1 New Country Dr (TN0804)
About The Position
The General Manager (GM) is the CEO of the ModWash site and has full responsibility for its people, performance, culture, and profitability. The GM operates with an ownership mindset, making daily decisions that drive long-term success while supporting ModWash standards, values, and strategy. The role owns site-level profit and loss results, including labor, revenue, expenses, membership growth, and guest satisfaction. The GM is expected to solve problems, develop leaders, make real-time operational decisions within company guardrails, and serve as the face of ModWash in the community while protecting and elevating the brand.
Requirements
- Ability to work outdoors in all weather conditions and seasons, including summer heat and winter cold.
- Ability to stand for extended periods or the entire work shift.
- Physical ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry, lift, push, pull, and move up to 50 pounds.
- Alertness and ability to maneuver around moving vehicles and equipment.
- Ability to safely climb and maneuver a 12-foot ladder.
- Ability to respond quickly to sounds.
- Ability to move safely over uneven terrain and in confined spaces.
- Ability to see clearly and respond to dangerous situations.
- Ability to remain mobile and engaged with ModTeam members and customers at the pay station, tunnel entrance, and vacuum lot.
Responsibilities
- Own site-level P&L results, including labor, revenue, expenses, membership growth, and guest satisfaction.
- Create and maintain a positive, team-oriented work environment.
- Attract, recruit, train, develop, and retain attendants, key holders, assistant general managers, and hourly team members.
- Build future leaders and set the tone for workplace culture, expectations, and execution.
- Make real-time operational decisions and adjust staffing, priorities, and execution to meet business needs.
- Perform preventive maintenance and equipment repairs after training.
- Manage chemical inventory, scheduling, labor costs, and equipment functionality.
- Complete administrative duties, including disciplinary actions, terminations, scheduling, employee relations, and lifecycle recruiting.
- Continuously seek ways to improve the business.
- Ensure compliance with legal requirements and company policies and procedures.
- Emphasize, practice, and periodically review safety and security, and train employees in appropriate responses.
- Lead the team with a strong sales mindset to drive performance and guest experience.
- Conduct timely and constructive performance evaluations.
- Handle employee discipline and termination as needed and in accordance with company policy.
- Represent ModWash in the community and protect and elevate the brand through guest interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
