General Manager (SRQ)

CLEAR•Sarasota, FL

2d•Onsite

About The Position

CLEAR is building a secure identity company focused on making experiences safer and easier, physically and digitally. Its secure identity platform serves more than 38 million Members and a growing network of partners around the world. The General Manager is fully responsible for leading and driving the location’s daily airport operations. The role oversees hourly and salaried team members and all administrative and leadership functions needed to support a smooth operation. The General Manager drives employee engagement and accountability for exceptional security and customer service, while ensuring the team shares the CLEAR story. The position spends at least 80% of its time on the floor in a customer-facing airport environment.

Requirements

At least 6 years of leadership experience in a high-volume, fast-paced, customer-facing environment.
Prior experience managing both salaried and hourly employees.
Strong interpersonal and communication skills and a commitment to training, mentoring, and motivating a team.
Excellent leadership and organizational skills, with the ability to manage multiple priorities and influence others in a changing environment.
Experience reviewing and reporting on KPIs regularly.
Ability to follow policies and procedures established by CLEAR and airport, state, and federal regulations.
Availability to work a non-traditional schedule, including weekends, holidays, early mornings, and/or evenings.
Must successfully complete a government background investigation.

Nice To Haves

Experience in retail, restaurants, hospitality, or rental cars.
Self-motivation, a positive attitude, and a passion for teamwork.
High standards and determination to achieve individual and team goals and develop professionally.

Responsibilities

Lead day-to-day operations of Ambassadors and Managers using CLEAR technology for airport security, customer service, and sales.
Serve as the business owner for the airport location and drive execution toward KPIs and other metrics.
Hire, develop, and sustain a diverse team that consistently delivers CLEAR’s security, service, and sales objectives.
Promote employee engagement and accountability for exceptional security and customer service experiences, while sharing the CLEAR story.
Manage the performance of salaried and hourly team members through ongoing evaluation and difficult conversations when needed.
Build relationships with TSA, airline, and airport partners; respond promptly to their needs and inquiries, escalating when appropriate.
Manage labor for effective utilization and oversee payroll and scheduling.
Spend at least 80% of work time on the floor in a customer-facing airport environment.

Benefits

Competitive compensation structure with base salary and target bonus.
Three weeks of paid time off, inclusive of vacation and sick time, increasing with time in service.
10 company-paid holidays.
$100 monthly wellness stipend for health- and fitness-related expenses.
401(k) retirement plan with company match.
Medical, dental, and vision benefits.
Pet, home, and auto insurance offerings.
Company-paid disability and life insurance.
Family planning benefits through KindBody.
Paid parental leave.
Family, military, and bereavement leave program.
Emotional well-being assistance.
Ongoing training and development programs.
Free CLEAR memberships for the employee and one other person, plus a discounted membership for three friends.