Passenger Assistant Service - SRQ Airport

PrimeFlight Aviation Services•Sarasota, FL

17h

About The Position

The Passenger Assistant provides personal assistance and support to airport passengers, particularly those with special needs, to help ensure a smooth and comfortable airport experience. The role includes assisting with check-in, security processes, boarding, disembarking, and general guidance about airport facilities. The Passenger Assistant helps passengers with mobility issues, including wheelchair users, and supports timely arrival at gates or connecting flights. The position requires a strong customer-service focus, responding to questions and concerns with empathy and efficiency. The role also involves following airport security measures and protocols, supporting passengers during emergencies, and maintaining PrimeFlight’s customer service and safety standards. The position requires flexibility to work various shifts, including nights, weekends, and holidays, since airlines operate 24/7. The work may take place in indoor or outdoor airport environments and involves prolonged standing and walking, assisting passengers and handling luggage, and exposure to moderate or high noise levels. The listed physical activities may include lifting up to 70 pounds, pushing and pulling, reaching and grasping, and bending, stretching, squatting, kneeling, crawling, or crouching in confined spaces.

Requirements

Be at least 18 years of age.
Be eligible to work in the United States.
Communicate effectively in English in reading, writing, and speaking.
Have the physical ability to assist passengers, including pushing wheelchairs and handling luggage.
Be familiar with airport operations and procedures.
Be able to access and interpret printed and electronic information using devices such as iPads/tablets, computers, and mobile devices.
Communicate effectively with colleagues and clients in person and electronically.
Pass a background check and drug screen.
Be eligible to acquire required credentials and clearances, as applicable, including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
Be flexible to work various shifts, including nights, weekends, and holidays.
Be able to lift up to 70 pounds.
Be able to stand and walk for prolonged periods in indoor or outdoor environments, as applicable.
Be able to reach, grasp, push, pull, crawl, crouch, bend, stretch, squat, and kneel as the work requires.
Be able to work with moderate and at times high noise levels, hear and respond to spoken voices and audible alarms, and perform tasks involving repetitive arm, wrist, hand, or finger motions.
Have the required close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide assistance to passengers throughout the airport, including check-in, boarding, and arrival areas.
Assist passengers with mobility issues, including use of wheelchairs and other aids.
Guide passengers through security checkpoints and customs areas.
Provide information and directions about airport facilities, gates, and services.
Help handle and transport luggage within the airport.
Accommodate passengers with special needs and support a comfortable and safe experience.
Respond to passenger inquiries and provide timely, accurate information.
Assist with queue management and crowd control in busy areas.
Facilitate boarding by helping passengers onto and off aircraft.
Collaborate with airline staff to ensure passenger needs are met.
Maintain a friendly and professional demeanor.
Stay informed about flight schedules, delays, and gate changes.
Provide support during emergencies in accordance with airport protocols.
Comply with airport security measures and regulations.
Exemplify PrimeFlight customer service and safety standards.
Perform additional duties as assigned by management.