General Manager

Community Choice Financial Family of Brands•Birmingham, AL

13d•Onsite

About The Position

The General Manager at Easy Money in Birmingham, Alabama, leads store operations and the team to meet or exceed performance standards, grow revenue, maintain compliance, and provide customer service. The role includes coaching and developing employees, managing customer transactions and loan or pawn applications, overseeing cash and inventory controls, and supporting local marketing and community engagement. The position is in person and requires at least 40 hours per week, including weekends.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for workday use; mileage is compensated.
At least 19 years of age in Alabama.
Ability to pass a background check.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required at certain locations.

Responsibilities

Manage overall store performance by meeting or exceeding Company performance standards.
Coach, lead, and develop team members, including training them on systems, Company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referrals, and community and in-store events to grow the business.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, review, hiring, and retention.
Develop work schedules according to budget, workloads, and store needs, and ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the store's internal and external appearance, address basic facility needs, schedule maintenance, and oversee planograms and promotional displays.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment and manage multiple tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Hourly pay rate of $19.25 and eligibility for performance bonuses.
Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.