General Manager

Pathfinder Hospitality • Austin, TX

11d

About The Position

The General Manager is the on-property leader and “Heart of the Hotel,” responsible for guiding, coaching, developing, and supporting hotel associates across departments. The role promotes Pathfinder’s core values and culture, supports continuous improvement, and motivates the team to meet overall goals while delivering Platinum Service to guests and associates.

The General Manager also maintains relationships with local officials, businesses, customers, and the community; participates in hiring; and oversees departmental performance evaluations. Success includes sustaining strong operational performance and guest satisfaction, guiding remaining renovation phases without reducing service standards, growing RevPAR Index through team-wide sales engagement, keeping key roles filled, developing and supporting team members, and maintaining a respected presence in the local community.

Requirements

• Excellent leadership skills and a proven ability to solve problems across multiple departments.
• A high level of emotional intelligence when leading, coaching, and responding to guests and team members.
• Genuine passion for delivering memorable experiences to external and internal guests.
• Proactive, results-oriented approach and initiative without waiting to be told.
• Strong desire to learn and grow as a hospitality professional.

Nice To Haves

• Fluency in both Spanish and English is preferred but not required.

Responsibilities

• Provide strong leadership to hotel associates through training and continuous improvement.
• Communicate Pathfinder’s core values and culture and promote company initiatives and programs.
• Motivate hotel associates to contribute toward overall goals.
• Maintain relationships with local officials, businesses, customers, and the local community.
• Participate in hiring hotel associates.
• Oversee departmental performance evaluations.
• Maintain operational performance and guest satisfaction while the property completes renovation phases.
• Support RevPAR Index growth by encouraging sales engagement across the team.
• Coach, support, and develop team members and help maintain high employee satisfaction.
• Maintain a year-round pipeline of candidates to keep key positions filled.

Benefits

• PTO, vacation, and birthday pay.
• Health insurance.
• IRA match program.
• Flexible scheduling.
• Discounted hotel stays for brands within the company portfolio.
• Specialized training and growth opportunities in areas including guest event planning, social media and communications, associate culture and onboarding, sales, accounting, and revenue management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed