General Manager

CLS Living•College Station, TX

11d

About The Position

CLS Living is seeking a dynamic, experienced General Manager to lead a student housing community. The General Manager is responsible for day-to-day operations, team development, financial performance, and strategic planning, while delivering high-quality service to residents and partners. The role leads a mid-size team in a fast-paced, collegiate environment and promotes a positive, professional community for staff and residents. The General Manager oversees leasing, maintenance, customer service, vendor management, compliance, financial reporting, budgeting, payroll, invoicing, hiring documentation, marketing, and resident engagement. The role also develops staff, builds relationships with university and community partners, and works to improve operational efficiency, occupancy, collections, and property performance. CLS Living describes its culture as positive, creative, and focused on continuous growth. It is a certified Great Place to Work and an Equal Opportunity Employer.

Requirements

Bachelor’s degree preferred, or 2–5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.
Proficiency in Microsoft Outlook, Word, and Excel.
Proficiency with property management software; Entrata is preferred.
Working knowledge of market-rate and LIHTC programs, Fair Housing laws, and EEO laws.
Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight.
Ability to thrive in a fast-paced, hands-on environment.
Professionalism and integrity in addressing challenges.

Nice To Haves

Bachelor’s degree.
Experience with Entrata property management software.
Entrepreneurial spirit and interest in finding innovative ways to improve operations, resident satisfaction, and property performance.
Motivation to grow within the company.

Responsibilities

Build, lead, and develop a high-performing team that reflects CLS Living’s values and culture.
Foster a collaborative, positive, and professional environment for staff and residents.
Ensure staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations.
Promote positive relationships with residents, parents, staff, university partners, and the surrounding community.
Encourage team visibility on campus and in the local business community to strengthen brand presence and engagement.
Oversee daily leasing, maintenance, customer service, and vendor management operations.
Implement and refine systems and procedures to improve operational efficiency and reduce costs.
Supervise maintenance and contracted services to maintain curb appeal, cleanliness, and safety.
Ensure compliance with legal, regulatory, and company policies.
Maintain occupancy at or above 99% and collections at or above 98% of potential income.
Maximize Net Operating Income through cost control, revenue generation, and strategic budgeting.
Keep leasing, accounting, and property management systems up to date and ensure they are used effectively.
Analyze financial reports, manage budgets, and provide regular variance and performance updates.
Oversee timely payroll, invoicing, and hiring documentation.
Lead development and execution of an annual marketing plan and track daily and weekly leasing goals.
Ensure marketing channels, websites, and printed materials accurately and positively represent the brand.
Conduct market research and coach the team to maintain knowledge of the property and competitive landscape.
Plan and execute resident events to encourage community engagement and satisfaction.
Collaborate with local schools and student organizations on outreach and partnership opportunities.