General Manager - PWM Airport
About The Position
Tailwind Hospitality is hiring two General Managers at Portland International Jetport in Portland, Maine: one to lead Starbucks operations and one to lead restaurant and retail operations. Both roles oversee daily airport hospitality operations, support team development, maintain service and product standards, and contribute to a safe, smooth-running operation and positive guest experience. The General Managers lead and coach employees, handle staffing and scheduling, oversee inventory and financial transactions, and ensure compliance with food safety, health, workplace safety, and airport regulations. They work with Operations Management and Human Resources to support business goals and employee needs while fostering an accountable, service-focused team culture.
Requirements
- Previous management experience in food and beverage, restaurant, retail, or hospitality operations.
- Demonstrated ability to lead, motivate, and develop a team.
- Strong communication, interpersonal, and problem-solving skills.
- Excellent organizational skills and ability to manage competing priorities in a fast-paced environment.
- Sound judgment and ability to make effective operational decisions.
- Familiarity with scheduling, inventory management, cash handling, and point-of-sale systems.
- Commitment to guest satisfaction, employee development, and operational excellence.
- Ability to work a minimum of 40 hours per week, including some weekends, evenings, and holidays.
- Reliable transportation and punctuality.
- Ability to meet airport access and background-screening requirements.
Nice To Haves
- For the Starbucks opening: previous coffee shop, quick-service restaurant, or high-volume food and beverage management experience is preferred.
- For the Restaurant & Retail Operations opening: experience managing restaurant operations, multiple product categories, inventory, and service teams is preferred.
Responsibilities
- Lead daily operations, providing direction, coaching, and support to employees.
- Recruit, train, develop, and hold team members accountable to performance standards.
- Create weekly employee schedules to maintain appropriate staffing and operational coverage.
- Deliver customer service and resolve guest concerns professionally and efficiently.
- Maintain standards for product quality, presentation, cleanliness, and service.
- Monitor inventory, maintain stock levels, and coordinate product ordering and supplies.
- Oversee cash handling, bank deposits, change orders, invoices, refunds, and point-of-sale transactions.
- Review employee time records and coordinate payroll corrections as needed.
- Ensure compliance with food safety, health, workplace safety, and applicable airport regulations.
- Maintain equipment and ensure the facility remains clean, safe, organized, and operational.
- Partner with Operations Management and Human Resources to support business goals and employee needs.
- Promote a positive, accountable team culture reflecting Tailwind's values and commitment to hospitality.
Benefits
- Opportunity to lead an established airport hospitality operation.
- Fast-paced environment with new challenges and opportunities.
- Ability to develop employees and build a strong, service-focused team.
- Opportunity to grow with an established hospitality organization operating across airports and transit stations nationwide.
- Equal opportunity employer committed to creating an inclusive workplace; reasonable accommodations are available during the application process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
