General Manager(08980) - 2881 Jones Franklin Rd

Domino's Franchise • Raleigh, NC

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About The Position

The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role maintains staffing and employee schedules according to business needs, oversees customer service and delivery operations, and ensures the store meets Domino’s operating standards. The manager also handles opening and closing duties, inventory and supply planning, training, and communication with other managers and staff.

Requirements

• Ability to read and understand a profit and loss ledger.
• Ability to speak and write clearly.
• Ability to use a computer-based order entry system.
• Ability to ensure delivery vehicles pass mechanical and visual inspections.

Responsibilities

• Lead delivery drivers and customer service representatives to expedite orders quickly and correctly.
• Make nightly bank deposits and product inventory counts when closing.
• Ensure the store is properly set up and ready to receive orders when opening.
• Foster a sense of urgency for every order.
• Ensure the store operates according to Domino’s Operation Evaluation Review standards.
• Oversee total store operations and communicate with managers and staff about matters affecting business operations.
• Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
• Train the General Manager in Training on all aspects of store operations.
• Maintain staffing levels and create employee schedules based on business and labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
• Resolve disputes and help ensure unhappy customers return.
• Ensure delivery vehicles pass mechanical and visual inspections.
• Help route delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
• Read and understand the profit and loss ledger.
• Uphold Domino’s grooming, uniform, and appearance standards.
• Promote pizza products, specials, and promotions.
• Receive cross-training in product and ingredient preparation, opening and closing procedures, operating the pizza oven, and boxing products for delivery or carryout.
• Provide quality service to internal and external customers in person and by phone.
• Communicate clearly in speech and writing and use a computer-based order entry system.
• Contribute to and promote teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed