General Manager #9248
About The Position
Devon Self Storage is hiring a full-time General Manager for its store at 2019 W Glendale Ave, Phoenix, Arizona. The General Manager is the face of the store and leads its daily operations, sales performance, customer experience, and team development. The role includes overseeing facility operations, supporting customers with storage solutions, mentoring the Assistant General Manager, and maintaining compliance, safety, and operational standards. It is an in-store position with a flexible schedule and availability Monday through Saturday, operating outside traditional retail hours without late nights or very early mornings.
Requirements
- High school diploma or equivalent.
- Ability to lift 30 pounds or more.
- Strong customer service and communication skills.
- Ability to work independently when needed and follow through on assignments.
- Valid driver's license and insurance, and access to reliable transportation for workday travel to vendors or other worksites.
- Ability to manage multiple tasks simultaneously.
- Basic to moderate knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Ability to work regularly indoors and outdoors, with exposure to adverse weather and environmental conditions, noise extremes, chemicals, debris, and traffic hazards.
Responsibilities
- Oversee daily store operations, including opening, closing, and securing the facility.
- Drive sales through rentals, protection plans, and merchandise.
- Maintain compliance, safety standards, and operational excellence.
- Resolve customer escalations professionally and in a timely manner.
- Build and maintain customer relationships by helping customers find appropriate storage solutions.
- Deliver a personalized, high-touch customer experience.
- Process payments, balance receipts, and complete bank deposit drops.
- Coach, train, and mentor the property's Assistant General Manager.
- Help the team meet or exceed key performance indicators.
- Train staff on compliance and safety policies and procedures.
- Ensure products are ordered, received, stocked, priced, and displayed efficiently and on time.
- Partner with the auction vendor and Regional Director throughout the auction process, including notices, collections, buyer payouts, and preparing units for new tenants.
- Conduct daily property walkthroughs and safety inspections, check locks, and clean units.
- Open and close storage doors and complete tasks requiring lifting 30 pounds or more.
- Perform light maintenance and landscaping, including mopping, sweeping, changing light bulbs, and cleaning bathrooms.
Benefits
- Competitive hourly pay and an uncapped monthly performance-based bonus.
- Growth opportunities.
- Work-life balance support.
- Medical, dental, and vision insurance (PPO) for eligible full-time employees.
- Participation in the company 401(k) plan with company match.
- Vacation time.
- Nine paid holidays and three floating holidays per year.
- Sick time.
- Tuition reimbursement opportunity.
- Company-paid life insurance equal to annual base salary.
- Company-paid short-term and long-term disability.
- Paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
