General Manager - Iron Mountain, MI

Shoptikal, LLC•Iron Mountain, MI

7d•Onsite

About The Position

Shopko Optical is seeking a General Manager to lead our store and team in Iron Mountain, MI. In our centers, dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients. Enjoy on-the-job training and certification opportunities.

Requirements

High School Graduate or equivalent
3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
Optician experience desired, ABO/Shopko OCE Certification required within 12 months of hire/promotion, full training program offered!
Proven ability to lead, coach and build relationships in a professional environment
Able to direct and motivate a diverse teammate network
Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
Solid organizational and planning skills
Able to continuously monitor progress in relation to goal attainment
Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
Able to multi-task and remain flexible in an ever-changing environment
Demonstrate commitment to provide great customer service
Solid computer knowledge to include Microsoft Office Suite of programs
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Demonstrate physical agility (bending, twisting, reaching and pulling)
Able to operate a cash register, various optical equipment and tools
Able to work normal office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development

Nice To Haves

ABO/Shopko OCE Certification

Responsibilities

Effectively lead the optical team to maximize sales, profit and customer service objectives.
Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance.
Hire, train, coach and manage performance of team.
Work in partnership with Optometrist to drive positive business results, patient care and customer service.
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results.
Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives.
Act with urgency to complete tasks and respond to patients and customers.
Drive optical initiatives through team by planning and scheduling appropriately.
Identify opportunities to grow business.
Develop business plans and follow up on actions to drive profitable sales.
Hire, develop and train teammates.
Manage teammate performance.
Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response.
Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results.
Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations.
Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information.
Provide and continuously model excellent customer service in all customer interactions.
Provide appropriate direction and feedback to the team related to customer service.
Dispense eyewear according to professional standards.
Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls.

Benefits

Competitive Wages & Sales Incentives, Bonus
401K with Match
2 Weeks of Vacation benefits & 1 Personal Day paid
6 Paid Holidays
Volunteer Time Off - 8 hours
Paid Sick Days
Health & Wellbeing Benefits: Medical, Life, Dental, Vision, Short- & Long-Term Disability
Voluntary/Cafeteria Offerings
Employee Assistance Program
On-the-Job Training & Certification
Teammate Recognition Program