General Manager/ Restoration Division

ServiceMaster Restore 2775 - Metairie•St. George, LA

5h•$55,000 - $70,000•Hybrid

About The Position

We are seeking an experienced, driven General Manager to lead all operations on the restoration side of our business. This is a senior leadership role responsible for the full lifecycle of water, fire, mold, pack out, and reconstruction projects — from field execution to financial performance — reporting directly to ownership.

Requirements

5+ years of restoration industry experience, including leadership roles
Hands-on TPA experience with Alacrity Services and Contractor Connection — portal documentation, SLA compliance, and supplements
Experience negotiating with adjusters on TPA and direct insurance claims
Proven ability to manage project budgets and read P&L statements
Experience coordinating reconstruction subcontractors and managing vendor relationships
Track record leading field crews, project managers, and administrative staff
Proficiency with Xactimate and job management software (e.g. Jonas)
Excellent written and verbal communication with clients, carriers, and ownership
Ability to manage multiple priorities in a fast-paced, KPI-driven environment
Availability for weekends and storm mobilizations as needed

Nice To Haves

IICRC Certifications Preferred - WRT, ASD, AMRT, FSRT, OCT, HST

Responsibilities

Oversee all restoration projects - water mitigation, fire damage, mold remediation, contents pack out, and reconstruction coordination
Optimize workflows, scheduling, and service processes; monitor KPIs to improve efficiency and job throughput
Manage reconstruction subcontractors, vendors, fleet, facility needs, and equipment readiness
Ensure accurate documentation, reporting, and recordkeeping across all service lines
Lead storm-event mobilization, including deploying teams or establishing a dedicated response plan
Ensure jobs are completed on time, on budget, and in compliance with IICRC, regulatory, insurance, and safety standards
Maintain a safe, compliant work environment for all staff on every job site
Review job documentation, service delivery, and financial compliance regularly, and implement corrective actions when gaps arise
Own the division P&L — revenue, expenses, margins, and profitability
Develop budgets and forecasts with ownership and present regular performance reports
Track job utilization, cost per service, and revenue per employee; approve expenditures and manage cost controls
Oversee billing accuracy and collections, ensuring financial compliance on every job
Identify growth opportunities and implement strategies to increase division revenue
Manage TPA program relationships, including Alacrity Services and Contractor Connection - maintaining preferred vendor status, meeting SLA timelines, uploading documentation (Xactimate estimates, moisture logs, photos) to portals, and managing supplements
Serve as the primary contact for insurance adjusters on scope of loss, line items, and supplement approvals for TPA and direct claims
Keep homeowners and property owners informed from first response through project close
Follow TPA pricing guidelines and fee schedules while protecting job profitability
Communicate scope changes, supplements, and project status promptly and professionally to all parties
Lead the full restoration team — field crews, project managers, and administrative staff — with clear roles, expectations, and accountability
Direct project managers: assign jobs, review estimates and progress, and hold PMs accountable for schedule, budget, documentation, and customer communication
Oversee administrative staff — job coordinators, estimating support, billing, and file administration — so job files move smoothly from intake through collections
Recruit, hire, train, and coach across all roles; manage staffing and workload to meet demand
Provide ongoing coaching, performance evaluations, and accountability to maintain a high-performing team
Build a positive, results-driven culture, resolve personnel issues promptly, and keep engagement and retention strong