General Manager | The Wren Missoula, MT

Columbia Hospitality•Missoula, MT

18h

About The Position

The General Manager provides overall direction, coordination, and leadership for all departments at The Wren. The role supports group sales outreach, negotiations, planning, and service; serves as a liaison to community organizations and industry partners; and ensures applicable standards, policies, and procedures are implemented across departments. The General Manager participates in developing the annual operating budget and financial plans, establishes and monitors operating goals, and works with department leaders to meet or exceed budget guidelines. The position also oversees pricing, operating expenses, profitability, revenue generation, reporting, property assets, guest feedback, and service improvements. The General Manager represents the property in the local community and leads staff selection, supervision, training, development, scheduling, performance assessment, discipline, and counseling.

Requirements

At least 5 years of progressive experience in a General Manager role at a property of similar size and service level.
Working knowledge of applicable laws, codes, and regulations.
Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals, present information effectively, and respond to questions from team members, managers, clients, guests, or the public.
Strong general management skills, including time management, information analysis, planning and organizing, decision-making, problem-solving, and delivering results.
Strong financial management skills, including budget management, expense control, forecasting, and financial statement analysis.
Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.

Responsibilities

Provide overall direction, coordination, and leadership for all property departments.
Support group sales outreach, negotiations, planning, and service.
Act as a liaison to community organizations, city officials, industry associations, and public relations entities.
Ensure applicable standards, policies, and procedures are implemented across departments.
Participate in preparing the annual operating budget and financial plans.
Create and monitor annual operating goals covering financial performance, guests, infrastructure, and learning and growth.
Work with department leaders to meet or exceed hotel budget guidelines.
Establish pricing policies for guest services; review and approve operating expenses; and implement strategies to enhance profitability and revenue generation.
Direct accurate, timely preparation, production, and distribution of required reports.
Protect and enhance property assets through maintenance, security, emergency preparedness, housekeeping, and capital improvement programs.
Analyze guest feedback with department leaders and implement service changes or upgrades as needed.
Promote the property and maintain a visible position in the local community and with industry partners.
Select, supervise, train, develop, schedule, discipline, and counsel staff.
Provide timely formal assessments of team members in accordance with performance review policies and procedures.
Conduct training on job standards and areas of responsibility as needed.
Demonstrate positive leadership that empowers and inspires employees to meet and exceed standards.

Benefits

Cellphone allowance
Incentive eligibility
Daily pay option
Paid time off and holiday pay
Medical, dental, vision, and disability benefits
401(k)
HSA/FSA plans with employer contribution
Referral bonus
Discounted lodging, dining, spa, golf, and retail
Employee assistance program
Volunteer and committee participation opportunities
Task force work opportunities
Online learning platform
Third-party perks and discounts, including pet insurance, rental cars, movie and concert tickets, and attractions